Customer Relations Assistant
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £26,123 per year |
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | IP24 1JD |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 426415/1 |
Summary
The Customer Relations Assistant will be expected to deliver a high level of customer service and professional representation of Forestry England, in relation to event tickets, memberships, advance admission sales and other functions of the Customer Relations Team. Specific duties will include sales, administration and handling of customer enquiries.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
The location of this post is within the Customer Relations Team, located at the Innovation
Centre, Thetford, with flexibility for some optional blended working . Please be aware that this role can only be worked in the UK and not overseas. The post responsibilities cover the whole of England and it is expected that the post holder will need to travel occasionally.
Key responsibilities & accountabilities
- provide customer support for event ticketing, admission sales including phone sales, resolving online issues, product information, customer feedback and general enquiries
- provide customer support for membership including phone sales, resolving online issues, product information, customer feedback, renewals, gift purchases, and general enquiries
- handing other enquiries including fundraising and parking, signposting clearly where necessary
- support colleagues on site to handle member enquiries
- maintain expected conversion level for ticket Refund Protection
- provide a high level of service for all customers, including suitable skills to assist those with additional needs/access requests
- monitor and respond to customers via the team email accounts and call system
- handle support cases for customers within the CRM solution
- handle all transactions and customer support in line with policy and procedure, including GDPR, financial payments, direct debits and potential ticket fraud
- administration, such as stock management, database tidying and any other relevant tasks, as required
- support key events at peak time for customer enquiries, this could include on-site
- provide support for other CRM systems used in Forestry England, this will include any new CRM systems procured and implemented
- contribute to effective teamwork, suggesting new ideas and giving feedback on products and ways of working
- the Customer Relations team is a unit of highly capable and skilled sales and fulfilment individuals.
•you will also be at the forefront of our customers service support team dealing with a wide-ranging level of queries via telephone and email - And any other tasks, reasonably requested by your line manager.
Proud member of the Disability Confident employer scheme