Housing Control Centre Supervisor RQ1600317
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £16.37 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Rugby, CV21 2RR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Rugby RQ1600317 |
Summary
What's involved with this role:
JOB TITLE: Control Centre Supervisor - Housing and Independent Living
REF: Rugby RQ1600317
Pay rate: £16.37 per hour PAYE
Contract Type: Temporary, Anticipated 3 months
Working Arrangement: Rugby Town Hall- Office based only
Basic DBS needed for this role
The role:
On behalf of a local council, we are seeking a Control Centre Supervisor to provide day to day management of the Control Centre Team to include participating in on call arrangements as required and the supervision of night staff.
You will monitor and effectively manage the services delivered by the Control Centre Team.
Key Responsibilities:
Support the Independent Living Co-ordinators in service delivery to independent living residents.
Contribute as a member of a multi-functional team of housing staff in the provision of a quality customer orientated service.
Contribute to the delivery of a comprehensive housing service in accordance with policy and procedures.
Work on own initiative under the general direction of the line manager.
Promote the lifeline service externally in order to generate additional revenue
What the client is looking for:
Previous experience of Management and supervision of Housing staff
Excellent customer services skills
Previous experience of supervising customer service officers
Ideally previous experience and knowledge of independent living residents.
Strong organisational and leadership skills with the ability to motivate teams.
Excellent communication skills and a customer-first approach.
Confidence in working under pressure and making sound decisions.
Ability to balance operational priorities with administrative responsibilities.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Rugby RQ1600317
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.