IT Help Desk Analyst 5275749
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £15.75 per hour |
| Additional salary information: | per hour PAYE, DOE |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Coalville, Leicestershire, LE67 4JP |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | NW Leicestershire 5275749 |
Summary
What's involved with this role:
JOB TITLE: IT Service Desk Support Analyst
REF: NW Leicestershire 5275749
Pay rate: £14.71 to £15.75 per hour PAYE, dependent on experience
Contract Type: Temporary, Anticipated 3 months, with the possibility of becoming permanent for the right candidate
Working Arrangement: Not provided, assume office based
Driving Licence is needed for this role
The role:
On behalf of a local council, we are seeking an IT Help Desk Support Analyst / Ist Line Support Analyst to work as the first point of contact for the Council’s ICT Support Service, you will help over five hundred members of staff and elected Council Members (Councillors) with their technical issues.
You will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively, in line with the Council’s high standards.
This position is for 3 months with the possibility of becoming permanent for the right candidate.
Key Responsibilities:
Log, monitor and resolve service desk calls within agreed service levels
Provide first line and second line support to the council’s user base
Install, configure and test hardware and software components.
Work in an agile and flexible manner, including remote home-working and office working on a rota basis.
Undertake routine operational tasks, including completing and monitoring data backups and restores.
Liaise with users, support services and third-party suppliers.
Be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council’s agreed Standby policy
Work within an ITIL service management framework
What the client is looking for:
Experience of previous learning or training in relevant IT or related technical subjects
Driving Licence is essential
Experience of working in a local authority or large public sector organisation
Experience in the use and diagnosis of issues using the windows 10 or 11 operating systems
Experience in the use and diagnosis of issues with the Microsoft office and Microsoft office 365 products
Experience with desktop, laptop, tablet and other main IT components
Experience in supporting mobile devices and the security of those devices
Knowledge of windows server 2016 operating systems and above
Good verbal and written communication skills
Able to quickly build and maintain rapport with a varying range of people
Ability to communicate technical information effectively and clearly to customers; staff, third party suppliers and partners
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: NW Leicestershire 5275749
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.