Housing Accounts Officer 5275896
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £17.47 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Nuneaton, Warwickshire, CV11 5AA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Nuneaton 5275896 |
Summary
What's involved with this role:
JOB TITLE: Housing Accounts Officer
REF: Nuneaton 5275896
Pay rate: £17.47 per hour PAYE
Contract Type: Temporary, Anticipated 3 to 4 months
Working Arrangement: Hybrid working with a mixture of office working and home visits, so being able to travel across the Borough to tenant's homes is essential.
Must hold a full, valid drivers license, with access to car for work.
The role:
On behalf of a local council, we are seeking two experienced Customer Accounts Officers within a Housing team to manage a patch of rent accounts that are in arrears.
You should be able to proactively monitor rent accounts and work to current Arrears Policy. You will also offer support to tenants where required, and take enforcement action against rent accounts in arrears.
The role requires a mixture of office working and home visits, so being able to travel across the Borough to tenant's homes is essential. As well as working on arrears accounts, the candidates would need to be able to agree suitable repayment plans, set up direct debits and monitor accounts in credit.
As well as working on arrears accounts, the candidates would need to be able to agree suitable repayment plans, set up direct debits and monitor accounts in credit.
What the client is looking for:
Previous experience of delivering customer service excellence
Experience in dealing with difficult customers, some of whom may be demanding/vulnerable.
Housing Qualification or equivalent experience
Good understanding of the benefits system, including Housing Benefit, Universal Credit etc
An understanding of the challenges currently facing the housing sector.
Excellent working knowledge of the arrears recovery process
Good administrative, organisational and planning skills with an ability to acquire knowledge and grasp new concepts quickly.
Knowledge of court process
Focused/target driven and thrive in a highly performance driven environment.
Demonstrate passion around customer service to provide the highest possible service.
Well-developed questioning, listening, influencing & negotiating skills
Be a strong communicator with a high level of attention to detail and enjoy working as part of a fast-paced debt recovery team
Willing to work outside office hours if required.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Nuneaton 5275896
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.