Operations Manager
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £34,000 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Inverness, IV1 1HY |
| Remote working: | On-site only |
| Company: | HIJOBS |
| Job type: | Permanent |
| Job reference: | 367157 |
Summary
Reporting directly to the General Manager, the Operations Manager is pivotal in ensuring the seamless functioning of all departments. This role involves managing staff, overseeing budgets, maintaining high standards of customer service, and ensuring compliance with all safety and regulatory standards.
Key responsibilities include:
Managing Staff: Oversee staff schedules, training, and performance to ensure exceptional service
Managing Budgets: Prepare, manage, and monitor budgets for financial efficiency
Guest Satisfaction: Ensure guests receive the highest level of service and address complaints promptly
Safety and Compliance: Ensure compliance with health and safety regulations
Operational Efficiency: Develop and implement policies to enhance hotel operation
Event Coordination: Plan and coordinate events to drive guest engagement and revenue
Market Analysis: Conduct market research to stay competitive