Receptionist/Admin
| Posting date: | 09 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 October 2025 |
| Location: | Walthamstow, E17 9LY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3335-25-0010 |
Summary
Open/close the practice at the beginning and end of each day and follow the opening and closing procedures Booking, cancelling, amending patients appointments using EMIS web clinical software To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. Manning the practices email inbox when needed To maintain a good rapport/relationship between internal and external patients of the Practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible. Arranging appointments for patients reviews as part of QOF/PCN management Register new patients living within our catchment area Dealing with internal and external post To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis. Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record. Effectively signpost patients to services appropriate to their needs Scanning and action the clinical correspondence as per GP instructions into the patients medical records To be flexible to cover shifts in the event of staff holidays and sickness at short notice. Person SpecificationQualificationsEssential GCSE grade A-C (9-4) in English and Maths (or equivalent) Desirable NVQ in Customer Service or equivalent experience ExperienceEssential Experience working with the general public Experience in administrative roles Desirable Experience working in a healthcare setting Previous experience in GP Practice Knowledge of the EMIS system