Call Centre Operations Manager

Posting date:	09 September 2025
Salary:	£40,000 to £45,000 per year
Hours:	Full time
Closing date:	09 October 2025
Location:	DN18 5FA
Remote working:	On-site only
Company:	Talent Finder
Job type:	Permanent
Job reference:	REG-019-22254

Summary

Call Centre Operations Manager | Barton-Upon-Humber | Full Time – 40 hours per week | £40,000-£45,000 plus Bonuses

Established in 1989, Regal Fish Supplies Ltd is the leading Retail door-to-door Fresh Fish & Seafood Supplier in the UK and provides a unique service to over 70,000 private households nationwide. We are looking for an experienced and motivated Call Centre Operations Manager to oversee our sales team, develop strategic sales plans, and drive revenue growth.

What can Regal Fish give to you?

• Performance bonuses
• Medical cash plan
• Company pension
• 33 days paid holiday
• Company discounts
• Recommend a Friend Scheme – get £250!
• Long-term future security

Are you the right person for the job?

• Proven experience in sales management, business development, or senior sales leadership (preferably call centre-based)
• Demonstrated success in achieving sales targets and driving revenue growth
• Leading and motivating high-performance sales teams
• Strategic thinking and ability to develop and execute sales strategies
• Customer-focused mindset with strong relationship-building skills
• Strong leadership, communication, and interpersonal skills
• Analytical thinking with financial acumen (budgeting, forecasting, sales data analysis)
• Results-oriented, with a focus on overcoming challenges and continuous improvement
• Excellent negotiation and persuasion skills
• Proficiency in CRM systems, sales management software, and Microsoft Office

What will your role look like?

• Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals
• Lead, inspire, and coordinate the call centre management team to create motivated and engaged colleagues
• Set sales targets and performance metrics, monitoring progress and taking corrective action as needed
• Be accountable for the sales and profit of the call centre, providing explanations and corrective actions as required
• Oversee recruitment, training, induction, and coaching of the sales team
• Identify and prioritise sales opportunities, target markets, and customer segments
• Collaborate with broader teams to align sales strategies with product launches, promotions, and business initiatives
• Analyse sales data, market trends, and customer feedback to identify opportunities for growth and innovation
• Implement sales forecasting to accurately predict revenues and track performance
• Monitor competitor activity, market trends, and industry developments to adjust sales strategies
• Conduct regular sales meetings, performance reviews, and coaching sessions to support and motivate the team
• Ensure compliance with sales policies, procedures, and regulations, including GDPR and ethical standards
• · Evaluate and implement sales tools, technologies, and systems to improve productivity and effectiveness

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.