Timesheet Administrator
| Posting date: | 09 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 148137 |
Summary
Timesheet Administrator
Location: Stoke-on-Trent, ST1 5PZ
Hours of Work: 40
Contract Type: Fixed-Term Contract | 6 Months
Our client, a leading provider of facilities services in the UK, is looking for a proactive and detail-driven Timesheet Administrator to join their fast-paced Operational Service Centre.
Based on a welcoming and modern site, this is a great opportunity to develop your skills in a busy, collaborative environment.
Job Description
This is a key role within the Operational Admin Team, supporting field teams, accounts and other departments to keep processes running smoothly.
You’ll be responsible for managing timesheet administration with accuracy and efficiency, ensuring deadlines are met and colleagues receive the support they need.
Key Responsibilities
Process and validate engineers’ weekly timesheets using the Timesheet Portal
Accurately record and calculate overtime and standby pay for the monthly payroll
Collate and input data into reporting systems within required deadlines
Prepare and edit documents, correspondence and reports for internal and external use
Coordinate and manage group mailboxes, ensuring timely responses
Escalate issues and follow up on outstanding requests within SLA agreements
Maintain a flexible and proactive approach to changing work priorities
Professional and Personal Competencies / Qualifications
Experience meeting customer and business KPIs and SLAs
Ability to manage fluctuating workloads and ensure adequate team coverage
Strong organisational skills with the ability to prioritise and meet deadlines
High accuracy, attention to detail and problem-solving skills
Confident communicator with experience reporting data to clients and colleagues
Team-oriented, approachable and collaborative
Proficient in Microsoft Excel and other Microsoft Office applications
Location: Stoke-on-Trent, ST1 5PZ
Hours of Work: 40
Contract Type: Fixed-Term Contract | 6 Months
Our client, a leading provider of facilities services in the UK, is looking for a proactive and detail-driven Timesheet Administrator to join their fast-paced Operational Service Centre.
Based on a welcoming and modern site, this is a great opportunity to develop your skills in a busy, collaborative environment.
Job Description
This is a key role within the Operational Admin Team, supporting field teams, accounts and other departments to keep processes running smoothly.
You’ll be responsible for managing timesheet administration with accuracy and efficiency, ensuring deadlines are met and colleagues receive the support they need.
Key Responsibilities
Process and validate engineers’ weekly timesheets using the Timesheet Portal
Accurately record and calculate overtime and standby pay for the monthly payroll
Collate and input data into reporting systems within required deadlines
Prepare and edit documents, correspondence and reports for internal and external use
Coordinate and manage group mailboxes, ensuring timely responses
Escalate issues and follow up on outstanding requests within SLA agreements
Maintain a flexible and proactive approach to changing work priorities
Professional and Personal Competencies / Qualifications
Experience meeting customer and business KPIs and SLAs
Ability to manage fluctuating workloads and ensure adequate team coverage
Strong organisational skills with the ability to prioritise and meet deadlines
High accuracy, attention to detail and problem-solving skills
Confident communicator with experience reporting data to clients and colleagues
Team-oriented, approachable and collaborative
Proficient in Microsoft Excel and other Microsoft Office applications
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.