Receptionist
| Posting date: | 09 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Peterborough, Eastern England |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 147718 |
Summary
Receptionist
Location: Peterborough, PE2 8YY
Hours of work: 37.5
Contract Type: Permanent
We are looking for a professional and customer-focused Receptionist to join our workplace experience team on a brand-new ISS Government contract.
In this role, you will deliver a first-class front-of-house service, ensuring a welcoming and seamless experience for customers, building users, and visitors.
Job Description
As a key part of the team, the Receptionist will play an active role in shaping the workplace experience, creating memorable moments for all stakeholders
You will champion our service culture, promoting the right behaviours and helping to build a positive, people-focused environment.
At ISS, we are committed to giving our Workplace Placemakers the tools, skills, and knowledge to deliver exceptional service - connecting people and places to make the world work better.
Key Responsibilities
Act as the first point of contact for customers, visitors, and colleagues, ensuring a welcoming and professional experience
Support workplace experience by assisting with enquiries, room bookings, events, and community initiatives
Collaborate with security to follow site processes, manage visitor registration, passes, and assist with evacuations or lockdowns
Conduct building tours, report faults, and maintain reception and common areas to high standards
Provide clear communication and assistance to visitors and ensure hosts meet guests before access is granted
Keep booking systems accurate, prepare for upcoming bookings, and serve as an information source for all site users
Support management and colleagues with administration, daily tasks, and cover for events or out-of-hours requirements
Professional and Personal Competencies/Qualifications
Strong stakeholder management skills
Previous customer service or receptionist experience preferred
Excellent interpersonal and communication skills
Ability to build positive relationships with clients and colleagues
Professional, welcoming, and customer-focused approach
Organised with attention to detail and accuracy
Flexible and adaptable to changing needs and priorities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Peterborough, PE2 8YY
Hours of work: 37.5
Contract Type: Permanent
We are looking for a professional and customer-focused Receptionist to join our workplace experience team on a brand-new ISS Government contract.
In this role, you will deliver a first-class front-of-house service, ensuring a welcoming and seamless experience for customers, building users, and visitors.
Job Description
As a key part of the team, the Receptionist will play an active role in shaping the workplace experience, creating memorable moments for all stakeholders
You will champion our service culture, promoting the right behaviours and helping to build a positive, people-focused environment.
At ISS, we are committed to giving our Workplace Placemakers the tools, skills, and knowledge to deliver exceptional service - connecting people and places to make the world work better.
Key Responsibilities
Act as the first point of contact for customers, visitors, and colleagues, ensuring a welcoming and professional experience
Support workplace experience by assisting with enquiries, room bookings, events, and community initiatives
Collaborate with security to follow site processes, manage visitor registration, passes, and assist with evacuations or lockdowns
Conduct building tours, report faults, and maintain reception and common areas to high standards
Provide clear communication and assistance to visitors and ensure hosts meet guests before access is granted
Keep booking systems accurate, prepare for upcoming bookings, and serve as an information source for all site users
Support management and colleagues with administration, daily tasks, and cover for events or out-of-hours requirements
Professional and Personal Competencies/Qualifications
Strong stakeholder management skills
Previous customer service or receptionist experience preferred
Excellent interpersonal and communication skills
Ability to build positive relationships with clients and colleagues
Professional, welcoming, and customer-focused approach
Organised with attention to detail and accuracy
Flexible and adaptable to changing needs and priorities
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.