2nd Line Support Engineer
| Posting date: | 09 September 2025 |
|---|---|
| Salary: | £32,000 to £37,000 per year |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | EC1A 4JQ |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | SPSLEM-001-22254 |
Summary
2nd Line Support Engineer | London | Full Time | £32,000–£37,000 (DOE)
Looking for a role where you can make a real impact and be the go-to problem solver?
Our client is a leading provider of IT, Cloud and Unified Communications solutions, committed to delivering top-tier IT support and solutions to a diverse range of businesses. Located in the heart of London, they are proud to be only moments away from their clients, offering a vibrant and dynamic work environment.
This is an exciting time in their journey, and they’re seeking a motivated and customer-focused 2nd Line IT Support Engineer to join their high-energy service desk team. In this hands-on role, you’ll provide expert IT support both remotely and on-site, mentoring 1st Line engineers and working alongside senior engineers to deliver an exceptional IT support experience that truly makes a difference.
Are you the right person for the job?
• Previous experience in a 1st/2nd line support or similar IT support role within an MSP environment
• You’ll be an enthusiastic problem solver with a strong passion for IT
• Good technical skills in Microsoft technologies (O365 – Azure, Intune, Windows, Active Directory, Azure AD, Microsoft Apps), along with good knowledge of network technologies (Sophos, Cisco, Ubiquiti, VPN, VLANs, DNS)
• Familiarity with cloud backup solutions and cybersecurity principles, and methodologies
• Strong communication skills and a background in customer service are essential, as this role involves direct interaction with users
• Ability to work both independently and as part of a team
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications, Cisco or similar network certification) are a plus
• Available to work from the office or client's site, 5 days a week
What will your role look like?
• Diagnose and resolve advanced technical issues related to hardware, software, networks, and user accounts
• Provide clear and effective communication to users, ensuring they are kept informed about issue resolution
• Log and manage tickets within the service management system, ensuring all information is accurately recorded
• Monitoring systems, performing repairs, upgrades, installations and other routine tasks
• Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures
• Liaise with partners and third-party companies to resolve client issues
• Maintain accurate technical/handover documentation and user records
• Visit client site to troubleshoot/resolve faults/service outage
• Follow ITIL best practices and contribute to continuous improvement initiatives
What can you expect in return?
• A dynamic and fast-paced working environment
• Opportunities for career progression and professional development, through training courses and certification programs
• Exposure to a wide range of technologies and industries
• A supportive and collaborative team culture
• Competitive salary (£32,000 - £37,000 dependant on experience)
• A range of great benefits, including company events, retail discounts, cycle scheme and pension scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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