Senior ICT Technician
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Grade 6, points 15-20 (£30,024 - £32,597) |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Mitcheldean, Gloucestershire, GL17 0DU |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1505807 |
Summary
Contract - Full Time - Permanent Contract - 37 Hours a weekSalary - Grade 6, points 15-20 (£30,024- £32,597)Reporting to the ICT ManagerBusiness needWe are looking for an experienced ICT Technician to join our small team at an exciting time for the trust. We are about to embark on a modernising programme to support the current and future ICT needs of the trust and its member schools, and this role will be pivotal in designing and delivering the ICT systems to support the future needs of the trust.What you need to know about the roleYou will be a member of a small ICT team based in Mitcheldean supporting several schools that make up the Forest of Dean Trust. We work across Dene Magna Secondary and Sixth Form school, Drybrook Primary and Forest View Primary schools.The role is an onsite job with the occasional need to travel between sites. As a team, we support the day-to-day needs of each school, while also delivering improvements and projects to advance the ICT services and support improved learning outcomes.We are looking for someone with at least 3 years of infrastructure experience, and the desire to work in a small team where they can make a real difference, and influence our future ICT direction.Key ResponsibilitiesTechnical SupportProvide 2nd line support to staff, and occasionally students across the trustDiagnose and resolve technical issues related to hardware, software, and networking.Maintain and update ICT systems, ensuring optimal performance and security.Support the deployment and management of end-user devices, including desktops, laptops, tablets, phones and printers.Network & Infrastructure ManagementAdminister and manage Google Workspace, Microsoft 365, Active Directory, Group Policy, and cloud services.Ensure timely software updates, patch management, and system backups.Lead in managing and troubleshooting network infrastructure, including switches, routers, firewalls, and wireless access points.Support the implementation and monitoring of cyber security measures.Manage and maintain the Trust’s backup and disaster recovery solutions.Assist in the configuration and maintenance of virtualisation technologies (e.g., Hyper-V).User Support & TrainingProvide training and guidance to staff and students on the effective use of ICT systems.Respond to technical support requests efficiently, minimising downtime.Develop user-friendly documentation and guides to assist staff with ICT-related queries.Promote best practices in IT security and GDPR compliance.Project Management & DevelopmentSupport the ICT Manager in planning and implementing ICT projects across the Trust.Lead when needed with the procurement and deployment of new ICT devices and technologies.Identify opportunities to improve ICT systems and processes.Collaborate with external suppliers and service providers as required.Safeguarding & ComplianceEnsure all ICT systems comply with safeguarding and data protection regulations.Conduct regular security audits and risk assessments.Contribute to maintaining an accurate inventory of ICT assets across the Trust.Contribute to ICT policies, including Acceptable Use and ICT Security policies.Additional InformationTravel between Trust schools may be required; a full UK driving licence and access to a vehicle are desirable.Willingness to work occasional out-of-hours/on-call to support critical ICT updates or emergency maintenance.