ICT Technician (Infrastructure) | South Central Ambulance Service NHS Foundation Trust
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £47,810 - £54,710 PA |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | Otterbourne, Hampshire, SO21 2RU |
| Company: | South Central Ambulance Service NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7467526/195-25-269-TAM |
Summary
An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills.
This role will focus on supporting the deployment of critical infrastructure across multiple sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust’s digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational and clinical priorities.
The ICT Infrastructure Technician will be responsible for installing, configuring and maintaining infrastructure components, including servers, switches, and virtual environments, across two data centres and three operational contact centres.
They will ensure the performance, security, scalability and resilience of the CAD infrastructure, while also supporting disaster recovery planning, data protection measures and system testing.
The post holder will act as a 3rd line technical expert throughout the project, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards.
They will maintain accurate technical documentation, support asset management processes and work closely with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services.
Please see the Job Description and Person Specification attached for full details of the role.
Benefits we offer:
• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It’s important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Please see the Job Description and Person Specification attached for full details of the role.
This role is part of a high-priority programme with tight delivery timelines and complex interdependencies. The successful candidate will have substantial hands-on experience delivering infrastructure upgrades in large, multi-system environments with diverse stakeholders.
As ICT Infrastructure Technician, you will provide expert support for the installation and configuration of servers, storage, network, and virtual infrastructure in line with CAD specifications. You will support testing and validation activities including SAT, UAT, and disaster recovery procedures, while managing incidents, monitoring system performance and maintaining accurate records.
Additional responsibilities include asset management, ensuring compliance with NHS standards, contributing to technical documentation, and collaborating with internal and external teams to ensure successful implementation. Technologies involved include VMware, Hyper-V, RAID, and failover/fallback systems.
Person Specification
Qualifications
A degree in Computer Science, Information Technology, or equivalent professional experience is required, along with formal training or experience in networks, hosting environments and virtualised platforms. Advantageous qualifications include ITIL Foundation or higher, Microsoft or VMware certifications and vendor certifications such as CompTIA Network+.
Knowledge
Candidates should have substantial ICT infrastructure support experience in large or healthcare organisations, with expertise in physical and virtual servers, Windows Server, VMware ESXi, and virtual host platforms. Experience in service desk operations, server optimisation, disaster recovery and stakeholder engagement is essential. Advantageous experience includes working with NHS systems or mission-critical platforms such as CAD.
Skills
Strong analytical and diagnostic skills, excellent communication and a customer-focused approach are essential. Candidates should be proficient in ITSM tools, demonstrate effective time management and have a commitment to continuous learning. Advantageous skills include supporting infrastructure test plans, mentoring junior staff, and delivering technical training or knowledge transfer sessions.
This advert closes on Sunday 21 Sep 2025
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