Safe Haven Team Lead
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | £32,649.00 per year |
| Additional salary information: | £32649.00 a year |
| Hours: | Full time |
| Closing date: | 24 September 2025 |
| Location: | Middlesbrough, TS4 2QX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0486-25-0021 |
Summary
Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures. Coordinate referrals and enquiries, ensuring timely and appropriate responses. Provide leadership and supervision to the team on shift, offering guidance, coaching, and support. Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches. Ensure the environment remains safe, calm, and welcoming. Maintain accurate and high-quality record keeping and ensure compliance with service protocols. Support the recruitment, induction, and ongoing development of staff. Monitor team performance, conduct observations, and provide constructive feedback. Promote influence and participation of people with lived experience, encouraging feedback and participation in service development. Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma. Manage safeguarding concerns and incidents in accordance with organisational policies. Support compliance with health & safety, safety planning, and information governance requirements. Support the Manager in implementing service strategy and maintaining quality standards.