Health Navigator (Receptionist/Administrator)
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Bristol, BS5 0UA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0019-25-0059 |
Summary
Engage and Support Be the first point of contact for patients (on the phone or in person), helping them navigate their healthcare needs such as booking or rescheduling appointments, registering patients, taking messages, and providing assistance quickly and efficiently Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt, and pleasant manner Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies Support patients with compassion and professionalism, including those who are distressed, bereaved, or unwell, in accordance with training and policy Remain calm and professional in emergencies, challenging situations, or when supporting distressed individuals Work on the clinical assessment screen alongside the on-call GP to book patient appointments Accurate Documentation Manage administrative tasks such as bookings, messages, and prescriptions accurately and efficiently. Register new patients on the clinical system accurately, including regular, temporary, immediately necessary, or private patients. Complete new patient registration packs Enter and update patient demographic details with precision, including disabilities, carer status, and other relevant equality and diversity data Take accurate and detailed messages, including patient and contact information, and pass them to the appropriate person using suitable communication methods based on urgency Safety and Patient Care Signposting patients to appropriate care, following guidance from senior staff and policies to ensure patient safety and wellbeing Use the clinical system effectively to inform clinical staff of relevant patient information. After training, assist clinical staff with emergency first aid and basic life support if required Safely handle blood and urine specimens in accordance with infection control policy, ensuring they are stored correctly for collection Timely communication Read and respond promptly and professionally to incoming calls and emails, ensuring all patients and healthcare professionals feel supported and heard Process and distribute incoming and outgoing post, print mail, and emails efficiently Administrative Assistance Work closely with clinical and administrative teams to ensure smooth patient journeys, especially under pressure, providing clerical and administrative support, including data processing, filing, photocopying, scanning, and document retrieval Assist the leadership team with administrative tasks to support the smooth operation of the service Follow all daily start-up and close-down procedures to maintain the security of IT systems and the building Accept delivery of stock supplies, checking for specific requirements (e.g. refrigeration) and acting accordingly Contribute to the smooth running of the team by applying strong organisational and communication skills Financial Responsibilities Manage financial transactions in line with set protocols and practice standards