Switchboard Operator | Imperial College Healthcare NHS Trust
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 pa inclusive |
| Hours: | Full time |
| Closing date: | 08 October 2025 |
| Location: | London, W6 8RF |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Permanent |
| Job reference: | 7466698/290-WCCS-2151-A |
Summary
An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills.
Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.
The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.
It handles on average 4000 calls per day and is a busy and exciting environment in this central location.
The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.
Interested candidates are therefore encouraged to apply as soon as possible
If you wish to have an informal conversation with reference these posts or to visit the department, this can be arranged by Nagib Ali – Service Manager on 0203 311 8695.
To provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors. The post holder will be located at Charing Cross Hospital. The operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
The operator service deals with approximately 4,000 operator handled calls a day and is responsible for all emergency call outs made throughout the Trust.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
This advert closes on Monday 15 Sep 2025