Quality and Governance Lead
| Posting date: | 08 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Portsmouth, PO1 1EA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1949-25-0001 |
Summary
Quality and Governance Lead To support the delivery of high-quality, compliant, and safe services within the general practice environment. This includes responsibility for estates administration, quality assurance processes, complaint coordination, significant event logging, and the regular updating of policies and protocols. The role is key in supporting compliance with CQC standards and maintaining a well-functioning clinical environment. Key Responsibilities: 1. Quality & Governance Support: Maintain and update practice policies and protocols, ensuring timely reviews in line with national guidance and local procedures. Ensure staff are informed of new or revised protocols and maintain documentation of acknowledgement or training completion. Support CQC compliance and readiness by maintaining accurate, accessible records and contributing to inspection preparation. 2. Complaints & Significant Events: Act as the first point of contact for logging patient complaints in accordance with practice policy. Acknowledge, track, and coordinate responses to complaints, ensuring timeframes and governance standards are met. Support investigation of complaints and work with clinical and admin staff to gather information and draft responses. Log significant events (SEAs) and incidents using the practices incident reporting system. Coordinate SEA meetings, including minute-taking, action tracking, and assisting with follow-up audits or reviews. Support a learning culture by helping disseminate learning points from SEAs and complaints to the wider team. 3. Estates & Facilities Administration: Manage maintenance schedules and planned preventative maintenance (PPM) for premises and equipment. Monitor and record statutory compliance checks (e.g. Legionella testing, fire alarm servicing, PAT testing, waste disposal). Coordinate with contractors and external providers for repairs, compliance servicing, and emergency work. Maintain an up-to-date asset register and ensure documentation (certificates, maintenance reports) is accurately logged 4. Health, Safety & Infection Prevention: Support implementation and maintenance of health and safety procedures, including fire safety and first aid arrangements. Maintain COSHH documentation and support infection prevention and control audits and records. Assist in organising mandatory staff training, fire drills, and health and safety briefings. 5. Administrative & Communication Duties: Provide administrative support for meetings, including agendas, note-taking, and action tracking. Maintain shared mailboxes (e.g. quality, estates, complaints) and direct messages appropriately. Ensure documents and registers (e.g. risk register, training log, complaints log) are kept accurate and up to date. Support the Practice Manager in preparing reports for internal meetings, governance reviews, and external inspections.