Administrator

Posting date:	08 September 2025
Salary:	£27,000 to £28,000 per year
Hours:	Full time
Closing date:	08 October 2025
Location:	NG31 7LZ
Remote working:	On-site only
Company:	ARC (Norwich) Ltd
Job type:	Permanent
Job reference:	MP - Admin-GRAN-43277

Summary

ADMINISTRATOR/CALL HANDLER

Location: Grantham

Start Date – October

Type: Full-time | Permanent

Salary: £27,000-£28,000 per annum

Are you an experienced administrator or call handler with a background in social housing and customer service? Our client, a leading social housing contractor, is looking for a dedicated professional to join their busy team in Grantham.

The Role:

• Handling inbound and outbound calls from tenants and residents.

  
  

• Logging and managing repairs, maintenance requests, and enquiries.

  
  

• Liaising with contractors, operatives, and housing officers.

  
  

• Providing excellent customer service and resolving issues efficiently.

  
  

• General administrative support, including updating records and systems.

  
  

  About You:

  • Previous experience within social housing, property services, or housing repairs is essential.

    
    

  • Strong communication and organisational skills.

    
    

  • Confident in dealing with tenants, sometimes in challenging situations.

    
    

  • IT literate with the ability to update and maintain systems accurately.

    
    

  • A team player with a proactive, customer-first approach.

    
    

    Apply or send your CV to maryrisa.phillips@arcgroup.co.uk