Receptionist
| Dyddiad hysbysebu: | 08 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Hydref 2025 |
| Lleoliad: | SE1 9HS |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 82144 |
Crynodeb
Job OverviewWorking as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class reception and security service. Ensuring all internal and external customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience.
Main Duties
-Ensure that all reception and security operations run smooth on a day to day basis
-Maintain the Reception area to the highest standards, take ownership for your environment
-To ensure an exceptional, memorable experience, one guest is delivered to all our clients
-Manage all incoming calls professionally, quickly and efficiently.
-To ensure all visitors are greeted professionally and courteously at all times
-All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors
-Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immediately.
-To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively
-Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
-To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations
-To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do
-To maintain a professional appearance ensuring uniform is worn in the correct manner
-Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries
-Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed
-To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-To report health and safety issues, including all accidents and near misses to Mitie Lifeline
What we are looking for
-Person who is able to listen to clients request and respond in timely manner
-Take an ownership of individual customers request and strive to exceed customer's expectations
-Able to demonstrate one team ethos and work closely with other contractors
-Contribute to new ideas and be inventive
-Confident, friendly and have professional approach
-Demonstrate excellent communications skills
-Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals
-Excellent communication skills in order to be able to make customers feel welcome
-Excellent telephone manner
-High standards of personal hygiene and presentation
-Basic computer literacy to complete administrative tasks and good organisational skills
Main Duties
-Ensure that all reception and security operations run smooth on a day to day basis
-Maintain the Reception area to the highest standards, take ownership for your environment
-To ensure an exceptional, memorable experience, one guest is delivered to all our clients
-Manage all incoming calls professionally, quickly and efficiently.
-To ensure all visitors are greeted professionally and courteously at all times
-All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors
-Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immediately.
-To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively
-Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
-To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations
-To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do
-To maintain a professional appearance ensuring uniform is worn in the correct manner
-Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries
-Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed
-To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-To report health and safety issues, including all accidents and near misses to Mitie Lifeline
What we are looking for
-Person who is able to listen to clients request and respond in timely manner
-Take an ownership of individual customers request and strive to exceed customer's expectations
-Able to demonstrate one team ethos and work closely with other contractors
-Contribute to new ideas and be inventive
-Confident, friendly and have professional approach
-Demonstrate excellent communications skills
-Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals
-Excellent communication skills in order to be able to make customers feel welcome
-Excellent telephone manner
-High standards of personal hygiene and presentation
-Basic computer literacy to complete administrative tasks and good organisational skills