Technical Support Specialist
| Posting date: | 07 September 2025 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Additional salary information: | None |
| Hours: | Full time |
| Closing date: | 07 October 2025 |
| Location: | Oxford, OX1 2HY |
| Remote working: | On-site only |
| Company: | Expert Employment |
| Job type: | Permanent |
| Job reference: | 1674 |
Summary
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications
Experience
Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview
Experience of creating video or tutorial content.
Familiarity with Unreal Engine and/or Unity.