PCN Care Coodinator (A)
| Posting date: | 06 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Swindon, SN4 7AT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | W0050-25-0005 |
Summary
PRIMARY RESPONSIBILITIES a) Work with practice teams to coordinate care for patients with more complex or ongoing needs, improving the patient journey and expediting care where necessary. b) Proactively identify patients requiring care coordination using agreed criteria, population health management tools, and clinical input. c) Support patients in accessing benefits, training, and employment opportunities where appropriate. d) Help patients manage their health by responding to queries and ensuring access to clear, quality information about their care. e) Coordinate appointments and encourage the uptake of vaccinations among eligible groups. f) Focus on what matters most to each individual patient, ensuring support is personalised and culturally sensitive, especially for people from diverse backgrounds and those living with disabilities or long-term conditions. g) Navigate and coordinate care across health and care systemsensuring timely, appropriate referrals and seamless transitions between services. h) Manage a caseload of patients, acting as their single point of contact across primary care, community care, secondary care, and care home settings. i) Facilitate and monitor referrals to both clinical and non-clinical services, working closely with healthcare teams and external partners. j) Empower and enable patients to manage their own care and take an active role in their health and wellbeing. k) Support people who may be anxious, confused, or overwhelmed by the care system, helping reduce stress and build confidence. l) Liaise with Adult Social Care when required to raise safeguarding concerns or request care assessments. m) Tackle health inequalities through targeted work with identified population groups, such as those with long-term conditions or multiple health needs. N) Uphold all relevant policies and procedures, including safeguarding, confidentiality, lone working, information governance, health and safety, and equality, diversity andinclusion. SECONDARY RESONSIBILITIES In addition to the primary responsibilities, the Care Coordinator may be requested to: a. Support the PCN audit programme & undertaking audits when necessary b. Support junior members of the team, providing guidance when necessary c. Participate in local initiatives to enhance service delivery and patient care d. Support and participate in shared learning across the practice e. Participate in PCN projects as directed by PCN manager f. Take personal responsibility for own learning and development, including the requirement to maintain competency, achieving all targets set in own Personal Development Plan (PDP)