Warehouse Operative - HelpDesk
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Darlington, DL3 0PS |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75739948 |
Summary
Warehouse Operative - Helpdesk
Stead House Distribution Centre
Hours of work: Monday to Friday, 8am - 4pm.
Total Hours Per Week: 40
Introduction
An exciting opportunity has arisen to be part of the successful Superdrug Supply Chain; working within one of our three busy Distribution centres as a Warehouse Operative.
This vacancy is for the Savers DC know as Stead House Distribution Centre; based in Darlington. The hours of will we be predominantly as stated above but flexibility will be required across all other shift patterns.
Why Superdrug
With over 850 stores under our portfolio; we aim to deliver the BEST; The right product, in the right place at the right time; delivered at unbeatable cost, through a skilled and committed Supply Chain Team.
About the role
A Warehouse Operative is a member of the DC team that carries out site operations on a daily basis in one of our busy departments, from picking orders for stores, to despatching them, from stock control, to goods in checking, there are many varied opportunities on our sites.
Our core operation at SHDC provides stock to over 200 stores across the Savers Stores Network. As you can expect this is a fast paced role in a busy environment.
A passion for results will ensure that all specified standards are maintained; if not exceeded.
Working as “One Team” to ensure that operational efficiencies are identified and maximised; encouraging Growth & Innovation within the team, utilising appropriate resource and safe working practices; to help create a Supply Chain that makes our customer smile!
Here's the exciting bit…a day includes
- Dealing with store missing cage and tote claims and liaising with stores explaining in detail claims reasoning
- Missing SKU enquires
- Compiling daily left off cage and tote information
- Daily paperwork filing
- Dealing with store complaints and queries
- Notifying stores of late deliveries
- Emergency shortlist allocation
- Dealing with Head office requests
- Supplier haul back invoicing
- Special Order picking
The jobs a good fit for you if:
- You’re open minded and committed to seeing other people’s point of views
- You know you can add value through your strong communication skills
- You have developed a keen attention to detail and take pride in the accuracy of your work
- You enjoy working at a fast pace in an everchanging environment
- You get satisfaction by finding a resolution to complaints that have been received
- You’re good at using your initiative and professional experience to make clear decisions
- You know you can add value through your ability to build great collaborative relationships
What you'll need
- Working flexibly to meet the demands of the business – covering shifts from 6am to 6pm
- PC literate
- Good knowledge of written English
- Fluent English is essential for store communication purposes
- Good teamwork skills, as well as the ability to work on your own
- An understanding of the Store Managers bonus system and what factors can have a negative impact on this
- Always demonstrate and maintain a high level of health and safety awareness around the warehouse, ensuring own
- safety and the safety of others. Adopting the ASW, H&S Values: Always Safe at work; think smart, think safe
Here's what's in it for you
- 28 days holiday rising to 33 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special.
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