Patient Care Navigator
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | Lincoln, LN5 7LB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0720-25-0022 |
Summary
As Patient Care Navigator at HLMG your role is tosupport the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. Main duties include: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Perform to agreed targets and KPIs Process patient requests for appointments Initiate contact with and respond to requests from patients, team members and external agencies Enter read/SNOMED CT code data Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner