Operational Mentor
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | £28,887 per year |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Stretford, Manchester |
| Remote working: | On-site only |
| Company: | London and Quadrant Housing Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Clean Start Operational Mentor
Contract Type: Permanent, Full time 36.25 hours per week
Grade: National 6
Location: Clean Start, Unit G, Longford Trading Estate. Thomas Street, M32 0JT
Persona: Site Based
Salary: Starting from £28,887 per annum
Closing date for completed applications: 18th September at 11pm
Interviews will be held on: 25th and 26th September at our office.
Role Profile - Operational Mentor.docx
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
DBS - For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
Join our Clean Start Team at L&Q:
As part of our Property Services team, you will work alongside other operatives and undertake end of tenancy clearance and cleaning of properties, basic gardening, house removals and storage, bio clearance and cleaning, supporting other services to clear hoarded properties.
As an Operational Mentor you will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.
We have a very clear mission statement, we create clean, safe and attractive communities, a place that our residents can call home.
If this sounds like you, we would love for you to apply!
Your impact in the role:
· You will work alongside operatives
· Tenancy Clearance
· Mentoring others and team development
· Taking on board customer feedback
What you'll bring:
· Good understanding of relevant health and safety regulations in a corporate environment
· Relevant experience
· Relevant experience of leading a team or demonstratable experience in leadership
· Ability to make use of technology such as mobile apps, PDA, outlook
· Excellent customer service and communication skills
· Experience of using a variety of equipment and hand tools
· Positive can-do attitude
· Full, clean driving licence with the ability to drive up to C1 , CPC desirable (this can be obtained in post)
· Knowledge of COSHH legislation
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
Contract Type: Permanent, Full time 36.25 hours per week
Grade: National 6
Location: Clean Start, Unit G, Longford Trading Estate. Thomas Street, M32 0JT
Persona: Site Based
Salary: Starting from £28,887 per annum
Closing date for completed applications: 18th September at 11pm
Interviews will be held on: 25th and 26th September at our office.
Role Profile - Operational Mentor.docx
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
DBS - For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
Join our Clean Start Team at L&Q:
As part of our Property Services team, you will work alongside other operatives and undertake end of tenancy clearance and cleaning of properties, basic gardening, house removals and storage, bio clearance and cleaning, supporting other services to clear hoarded properties.
As an Operational Mentor you will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.
We have a very clear mission statement, we create clean, safe and attractive communities, a place that our residents can call home.
If this sounds like you, we would love for you to apply!
Your impact in the role:
· You will work alongside operatives
· Tenancy Clearance
· Mentoring others and team development
· Taking on board customer feedback
What you'll bring:
· Good understanding of relevant health and safety regulations in a corporate environment
· Relevant experience
· Relevant experience of leading a team or demonstratable experience in leadership
· Ability to make use of technology such as mobile apps, PDA, outlook
· Excellent customer service and communication skills
· Experience of using a variety of equipment and hand tools
· Positive can-do attitude
· Full, clean driving licence with the ability to drive up to C1 , CPC desirable (this can be obtained in post)
· Knowledge of COSHH legislation
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.