Senior Healthcare Support Worker | Chelsea and Westminster Hospital NHS Foundation Trust

Posting date:	05 September 2025
Salary:	Not specified
Additional salary information:	£29,651 - £31,312 per annum incl. HCAS
Hours:	Full time
Closing date:	05 October 2025
Location:	Isleworth, TW7 6DD
Company:	Chelsea and Westminster Hospital NHS Foundation Trust
Job type:	Permanent
Job reference:	7404313/289-CS-152

Summary

We are looking for Full- time Health Care Support Worker for our Outpatients Departmentto work within various specialist clinics across the department.

The successful candidates will be expected to provide support to the multidisciplinary team in the provision of a high standard of direct patient care and to carry out tasks and run clinics assigned to them.

We are a very busy department and you will need to be caring, organised and motivated. An essential requirement to this post is the ability to communicate effectively within the multi-disciplinary team and with a diverse local population. We aim to continually improve the patient experience throughout our Outpatients Department and can only do this if staff communicate appropriately with all patients, carers and visitors.

The Out Patients department services currently function Monday to Friday 0830 to 1700 and the successful candidates will be expected to work in the Musculo-skeletal, Medical and Surgical clinics within the department.We also run staggered time in the department as the clinic sometimes overruns

- Maintain a professional appearance in line with the Trust professional appearance policy and infection control policy.
- Uphold the Trust’s values and behaviours and behave in a manner fitting with the responsibility this brings to maintain the public confidence.
- Maintain professional and courteous working relationships with staff, patients and families, and respect the equality and diversity of each and every person they come into contact with.
- Uphold the privacy, dignity and confidentiality of the client group and respect equality and diversity of everyone at all times.
- Work collaboratively with others in the care setting to ensure that patients’ needs are met.
- Use social media as per Trust policy and procedures.
- Read and follow the Skills for Health Code of Conduct for Health Care - -- Support Workers and always maintain the confidentiality of patient information

- As part of your employment with the Trust, you are bound by the policies and procedures within the organisation and the wider NHS.
- Cover the duties of colleagues in posts of the same band or lower and within the range of the postholder’s knowledge and skills ensuring patients are at the centre of every decision.
- The core clinical skills competencies should be completed within 12 months of starting within the role as a Senior Health Care Support Worker.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Understanding your role
-Working under the direction of a Registered Nurse (RN), midwife or Nursing Associate (RNA), participate fully in the delivery of planned nursing care, within the boundaries of your role which may include chaperoning of patients, escorting/ transferring of patients, providing 1-1 patient centred care and caring for patients undergoing procedures.
-Demonstrates own duties to new starters and supervises work of students, undertaking a buddying role for new Health Care Support Workers
-Frequent exposure to emotional/distressing events, e.g., breaking of bad news.
-Orders supplies under the direction of the nurse in charge.
- Participate in patient and public involvement activities.
- Participate in general cleanliness and tidiness of ward environment.
- Undertake mandatory training and role specific training relevant to role.
- Record and escalate patient physiological observations.
-Person Centred care.

-Exchange factual information with patients using a variety of methods to help patients understanding, supporting RNs and RNAs in providing health promotion/education.
- Undertake personal care duties e.g., bathing, washing, mouth care, toileting, catheter care, dressing, support with meals and assisting patients with their personal hygiene appearance.
- Assist patients to mobilise safely, including the correct use of various aids available.
- Handle patients’ valuables in accordance with Trust policies and procedures.
- Assist the patient to meet their individual religious, spiritual and cultural needs.
- Respect the patient's rights and choices as an individual.
- Maintain a safe, tidy and clean environment for staff, patients and relatives.

Procedures
- Prepare the environment for a clinical procedure including the preparation of a procedural trolley; assembling equipment following the procedural document and under the supervision and guidance of a registrant.
- Set up and assist nursing/medical staff in clinical procedures using aseptic technique once appropriate training has been given.
- Complete pre-procedure checklist, Loccsips
- Caring for and monitoring patients during procedures
- Chaperone patients while undergoing medical examinations and various
procedures.
- Ensure clinics are kept fully stocked
- Decontamination of equipment post procedure
- Delivering specimens, test requests and notes as and when requested to do so.
- Demonstrate knowledge of safe disposal of sharps into an appropriate container and universal safety techniques with regard to spillages.
Undertakes a range of core clinical skills which include:
- Patient observations including blood pressure, oxygen saturations, heart rate, height, BMI, respirations, temperature, pain score, NEWS - Obtain samples including urine dip, from a catheter, MSU and faeces, sputum
- Order test on Cerner – MRSA, MC&S for samples (eg. Ear swab, MSU)
- Blood glucose and ketone testing
-ECG recording

-Observe wounds and change simple dressings using asceptic/non touch technique, removing clips and sutures as directed.
- Bladder scan
-Venepuncture & Cannulation
- Skin assessment
- Urinary catheter insertion and removal
-Urinalysis and pregnancy testing
-Bone density scans in out-patient setting
-Undertaking quality assurance checks of machines used for point of care testing.
-Organise annual PAT testing for equipment
-Spirometry
-Ophthalmology measurements
-Check top of resuscitation trolley daily
-Participate in safety checks –ambient room and fridge temperature checks – performing appropriate action when reading is out of range and escalating when necessary


This advert closes on Sunday 21 Sep 2025