Concierge Team Leader
| Posting date: | 05 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | CV34 6DA |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 81924 |
Summary
We're Hiring: Concierge Team Leader - Wokingham Location: WarwickReporting to: Facilities Manager ConciergeWork Level: Team Leader
Are you passionate about delivering exceptional front-of-house services and leading high-performing teams? Mitie is looking for a Concierge Team Leader to join our NESO team in Wokingham. This is a fantastic opportunity to take ownership of a dynamic role, driving operational excellence and customer satisfaction across a key FM portfolio.
What You'll Be Doing
-Lead and develop a front-of-house team to deliver best-in-class service.
-Act as the primary contact for all operational and logistical front-of-house enquiries.
-Collaborate with Mitie managers in a one-team approach across services.
-Champion continuous improvement and drive change across departments.
-Ensure safety, customer service, and operational standards are consistently met.
-Engage with stakeholders, manage expectations, and respond to feedback.
-Provide monthly reports on staffing, consumables, and service efficiencies.
-Support the Facilities Manager Concierge and deputise when required.
What We're Looking For
-Proven leadership experience in customer-facing roles.
-Strong project management and organisational skills.
-Excellent interpersonal and communication abilities.
-High attention to detail and commitment to quality.
-Ability to manage multiple projects and adapt to change.
-IT proficiency, including database management.
-A flexible, collaborative, and proactive approach to work.
✅ Essential Skills & Attributes
-Passion for customer service and operational excellence.
-Integrity, professionalism, and a high standard of personal presentation.
-Ability to build productive relationships across diverse teams.
-Politically aware and aligned with corporate goals.
-Commitment to promoting diversity and inclusive practices.
Training & Safety
-Completion of all required e-learning and toolbox talks.
-Active promotion of safe working practices.
-Reporting of health and safety issues and incidents.
Ready to Lead the Way?If you're ready to take the next step in your career and lead a team that makes a real impact, we'd love to hear from you.
Apply now