Part Time Service Improvement Assistant
| Posting date: | 05 September 2025 |
|---|---|
| Salary: | £24,308 to £27,538 per year, pro rata |
| Hours: | Part time |
| Closing date: | 21 September 2025 |
| Location: | Liskeard, Cornwall |
| Remote working: | On-site only |
| Company: | Corserv Recruitment |
| Job type: | Permanent |
| Job reference: | 2706 |
Summary
Join Our Team at Corserv Care as a Service Improvement Administrator
Salary: £24308 - £27538 pro rata
Working Hours: 20 hrs per week over 3 days. Preferably Wednesday, Thursday and Friday 9:00am to 5:00pm
Contract Type: Permanent
Base: Chy Trevail, Bodmin, PL31 2FR
Other: Hybrid working
Click here to read more about us and what benefits we offer.
About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Service Improvement Administrator to join our dynamic team. In this key role, you'll work flexibly across a range of service areas within Corserv Care, providing crucial administrative and business support to deliver identified priorities for business growth and development. If you're looking to grow your career as a Service Improvement Administrator within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: Working as part of the service improvement team, this role requires an ability to manage multiple tasks and respond flexibly to changing priorities. The role interfaces with a number of internal teams and with external partners and agencies. Strong inter-personal skills are therefore critical along with an ability to influence others to ensure business requirements are met. A key component of the role is to provide administrative support to the Service Improvement Lead, including support during a Strategic Provider of Last Resort (SPOLR) response. This could include setting up clients and resources on the scheduling system and ensuring that visits are scheduled.
What you'll be doing: A key component of the role will be the development and implementation of efficient and comprehensive mechanisms for the accurate and timely production of Key Performance Indicators (KPI’s) across relevant service areas. This will ensure that contractual requirements for KPI reporting are met and that service managers have access to meaningful business intelligence that informs decisions and helps to drive the continuous improvement of service quality and performance.
You will have responsibility for creating and developing lean performance reporting structures as required and directed by the Service Improvement Lead or Quality Assurance and Performance Lead. Work independently and with initiative to continually improve the efficiency and quality of performance reporting and data management. Provide support, guidance, coaching and mentoring to others, to ensure that all systems and data capture templates are completed correctly and within required timescales. Undertake the temporary supervision of work carried out by others (for example office administrators for external care providers as part of an SPOLR response), setting tasks and monitoring completion, highlighting any concerns or issues to the Service Improvement Lead. Work with the Service Improvement Lead to respond to SPOLR requests at pace, providing administrative support, gathering data and intelligence to inform options appraisals.
Your job will be to take responsibility for dealing with a wide range of telephone enquiries and correspondence. Working on your own initiative to take action as appropriate and referring issues to the relevant department where necessary. Using a wide range of electronic systems to extract and interpret data and to prepare and present information in a clear and logical format. Ensuring a positive and flexible approach to the variety of tasks and work patterns within the role, responding to changing business needs.
About you:
Qualifications & experience essential criteria:
Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages
Demonstrable skills in record keeping
Ability to use own initiative and organise workloads of self and other team members effectively
Ability to work collaboratively to support the continued development and management of a fast-paced service.
Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques for dealing with challenging behaviours and coaches others in their use
Ability to communicate well with both written and spoken English
Proficient in the use of all ICT packages, including Excel, to be able to accurately and appropriately store all relevant data in the correct software
Understands and applies multi- agency safeguarding policies for vulnerable adults
Demonstrates experience of data management systems, input, extract, manipulating data for performance management and financial reports
Assessment
Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.
Flexibility in approach to work and providing cover as relevant
Able to multi –task and prioritise workloads
Good IT skills relevant to the analysis of information and ability to manage and prioritise workload/projects whilst under pressure to meet deadlines.
An understanding of the geography of Cornwall to assist with clustering and placement arrangements.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing date: Midnight Sunday 21st September.
Thank you for your interest and we look forward to hearing from you soon!
Salary: £24308 - £27538 pro rata
Working Hours: 20 hrs per week over 3 days. Preferably Wednesday, Thursday and Friday 9:00am to 5:00pm
Contract Type: Permanent
Base: Chy Trevail, Bodmin, PL31 2FR
Other: Hybrid working
Click here to read more about us and what benefits we offer.
About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Service Improvement Administrator to join our dynamic team. In this key role, you'll work flexibly across a range of service areas within Corserv Care, providing crucial administrative and business support to deliver identified priorities for business growth and development. If you're looking to grow your career as a Service Improvement Administrator within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: Working as part of the service improvement team, this role requires an ability to manage multiple tasks and respond flexibly to changing priorities. The role interfaces with a number of internal teams and with external partners and agencies. Strong inter-personal skills are therefore critical along with an ability to influence others to ensure business requirements are met. A key component of the role is to provide administrative support to the Service Improvement Lead, including support during a Strategic Provider of Last Resort (SPOLR) response. This could include setting up clients and resources on the scheduling system and ensuring that visits are scheduled.
What you'll be doing: A key component of the role will be the development and implementation of efficient and comprehensive mechanisms for the accurate and timely production of Key Performance Indicators (KPI’s) across relevant service areas. This will ensure that contractual requirements for KPI reporting are met and that service managers have access to meaningful business intelligence that informs decisions and helps to drive the continuous improvement of service quality and performance.
You will have responsibility for creating and developing lean performance reporting structures as required and directed by the Service Improvement Lead or Quality Assurance and Performance Lead. Work independently and with initiative to continually improve the efficiency and quality of performance reporting and data management. Provide support, guidance, coaching and mentoring to others, to ensure that all systems and data capture templates are completed correctly and within required timescales. Undertake the temporary supervision of work carried out by others (for example office administrators for external care providers as part of an SPOLR response), setting tasks and monitoring completion, highlighting any concerns or issues to the Service Improvement Lead. Work with the Service Improvement Lead to respond to SPOLR requests at pace, providing administrative support, gathering data and intelligence to inform options appraisals.
Your job will be to take responsibility for dealing with a wide range of telephone enquiries and correspondence. Working on your own initiative to take action as appropriate and referring issues to the relevant department where necessary. Using a wide range of electronic systems to extract and interpret data and to prepare and present information in a clear and logical format. Ensuring a positive and flexible approach to the variety of tasks and work patterns within the role, responding to changing business needs.
About you:
Qualifications & experience essential criteria:
Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages
Demonstrable skills in record keeping
Ability to use own initiative and organise workloads of self and other team members effectively
Ability to work collaboratively to support the continued development and management of a fast-paced service.
Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques for dealing with challenging behaviours and coaches others in their use
Ability to communicate well with both written and spoken English
Proficient in the use of all ICT packages, including Excel, to be able to accurately and appropriately store all relevant data in the correct software
Understands and applies multi- agency safeguarding policies for vulnerable adults
Demonstrates experience of data management systems, input, extract, manipulating data for performance management and financial reports
Assessment
Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.
Flexibility in approach to work and providing cover as relevant
Able to multi –task and prioritise workloads
Good IT skills relevant to the analysis of information and ability to manage and prioritise workload/projects whilst under pressure to meet deadlines.
An understanding of the geography of Cornwall to assist with clustering and placement arrangements.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing date: Midnight Sunday 21st September.
Thank you for your interest and we look forward to hearing from you soon!