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Repairs Supervisor

Job details
Posting date: 04 September 2025
Hours: Full time
Closing date: 11 September 2025
Location: Welwyn Garden City, Hertfordshire, AL10 9BH
Company: Daniel Owen Ltd
Job type: Permanent
Job reference: Repairs Surveyor_1757000793

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Summary

Repairs Supervisor - Social Housing

Location:Welwyn
Full Time: Permanent

Are you an experienced leader in housing repairs and maintenance? If so, we want to hear from you.

About the Role

Joining us as Repairs Supervisor, you will lead and manage a team of operatives or contractors as part of a defined work stream or project within our responsive repairs service. This is a key role where you'll be responsible for ensuring high-quality, efficient repairs services are delivered to our residents - on time, on budget, and to the highest standards.

You'll work closely with managers and colleagues across the organisation to ensure resources are effectively deployed, KPIs are achieved, and customer satisfaction remains a top priority.

Key Responsibilities

  • Lead a team to deliver outstanding responsive repairs services within social housing properties.

  • Manage day-to-day operations and allocate resources effectively across workstreams.

  • Monitor and drive performance to meet KPIs, service standards, and compliance requirements.

  • Conduct regular 1:1s, team meetings and performance reviews with staff.

  • Coach, mentor, and support the development of team members, identifying training needs.

  • Investigate and resolve resident complaints or service issues, escalating where necessary.

  • Implement action plans to address performance gaps and areas of dissatisfaction.

  • Ensure all work complies with health and safety, regulatory and company policies.

About You

We're looking for a proactive, organised and customer-focused individual who has:

  • Proven experience supervising maintenance or repairs teams (preferably in social housing).

  • Strong people management and team leadership skills.

  • Excellent communication and organisational abilities.

  • Ability to manage multiple priorities in a fast-paced environment.

  • A problem-solving mindset with a commitment to delivering excellent service.

  • Good IT skills, including use of housing or repairs management systems.

Relevant technical qualifications or trade background and a full UK driving licence are desirable.

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