IT 3rd Line Engineer
| Posting date: | 04 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £40,000 - £43,000 |
| Hours: | Full time |
| Closing date: | 04 October 2025 |
| Location: | Nottingham |
| Company: | The Compleat Food Group |
| Job type: | Permanent |
| Job reference: | 1299 |
Summary
Job Advert
Join Our IT Team at The Compleat Food Group!
We have a fantastic opportunity for a 3rd Line IT Engineer to join our busy and brilliant IT team here at The Compleat Food Group!
At The Compleat Food Group, we’re committed to delivering excellence through technology. We’re looking for someone who can take
the lead in proactively monitoring and supporting our IT infrastructure, ensuring it consistently performs at the highest level in
line with our Service Level Agreements. In this role, you’ll also be the trusted escalation point for our 1st and 2nd line teams,
driving solutions and keeping our systems running smoothly.
About Us:
The Compleat Food Group are one of the UK’s fastest growing chilled food manufacturing companies. We are dedicated to delivering
excellence in every aspect of our operations. Our commitment to continuous improvement and operational excellence sets us apart.
At The Compleat Food Group we don’t just make food. We make food to feel good, taste good and do good for everyone.
Our aim is to raise the bar and delight our customers and consumers every day, they are at the heart of all our decision making.
We work at the correct pace to take clear decisive actions and deliver on our commitments, on time, every time to drive positive
difference, we have the courage to think differently and challenge the status quo.
Working Hours:
The working hours are Monday to Friday, 8.30am – 5pm
Duties of the job:
* Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within SLA
* Work within a team of 3rd Line IT Engineers to ensure Group wide incident resolution SLAs are met
* Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the Head of IT
Operations
* Work with third parties to resolve core infrastructure issues resulting in system inefficiencies or service interruptions
* Provide time and expertise to support the delivery of projects on budget, on time and to the right quality
* Communicate updates and pertinent information to the Customer group as required
* Form part of the Out of Hours team taking turns on a rota based process to act as an escalation point for out of hours calls
* Be an active participant in Service Improvement by proactively offering suggestions to improve the Customer Experience
* Travelling between sites with occasional overnight stays is required to fulfil duties described within this document
* Attend such necessary training sessions (internal and external) as requested in order to be sufficiently equipped to perform
tasks
* Adherence to all company policies.
Your Skills and Experience:
* In-depth experience in configuring and managing Microsoft Intune is essential, preferably with Apple devices
* In-depth understanding and experience supporting Microsoft Windows Server platforms, Microsoft365 and network infrastructures
* Detailed working knowledge of Microsoft HyperV virtualisation, SQL Server, VPNs, WANs and cloud-based technologies including
Microsoft Azure
* Broad experience of acting as a Point of Contact for all service related questions
* Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills
* Experience of working as part of a geographically diverse IT function
* Able to prioritise and manage multiple workstreams including incident resolution and project work
* Excellent verbal and written communication skills
Qualifications:
* A Level qualifications or equivalent are essential.
* Microsoft certification or equivalent is desirable.
* Full UK driving licence is essential
Benefits:
* 33 Days annual leave (With option to buy more)
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Informal and Formal training opportunities with personalised online LMS platform
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
* Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
* Online Wellbeing benefits
* Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
* Holiday Discounts via Online Retail Discount
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required.
We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released
to you directly by our Talent Acquisition team.
Join Our IT Team at The Compleat Food Group!
We have a fantastic opportunity for a 3rd Line IT Engineer to join our busy and brilliant IT team here at The Compleat Food Group!
At The Compleat Food Group, we’re committed to delivering excellence through technology. We’re looking for someone who can take
the lead in proactively monitoring and supporting our IT infrastructure, ensuring it consistently performs at the highest level in
line with our Service Level Agreements. In this role, you’ll also be the trusted escalation point for our 1st and 2nd line teams,
driving solutions and keeping our systems running smoothly.
About Us:
The Compleat Food Group are one of the UK’s fastest growing chilled food manufacturing companies. We are dedicated to delivering
excellence in every aspect of our operations. Our commitment to continuous improvement and operational excellence sets us apart.
At The Compleat Food Group we don’t just make food. We make food to feel good, taste good and do good for everyone.
Our aim is to raise the bar and delight our customers and consumers every day, they are at the heart of all our decision making.
We work at the correct pace to take clear decisive actions and deliver on our commitments, on time, every time to drive positive
difference, we have the courage to think differently and challenge the status quo.
Working Hours:
The working hours are Monday to Friday, 8.30am – 5pm
Duties of the job:
* Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within SLA
* Work within a team of 3rd Line IT Engineers to ensure Group wide incident resolution SLAs are met
* Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the Head of IT
Operations
* Work with third parties to resolve core infrastructure issues resulting in system inefficiencies or service interruptions
* Provide time and expertise to support the delivery of projects on budget, on time and to the right quality
* Communicate updates and pertinent information to the Customer group as required
* Form part of the Out of Hours team taking turns on a rota based process to act as an escalation point for out of hours calls
* Be an active participant in Service Improvement by proactively offering suggestions to improve the Customer Experience
* Travelling between sites with occasional overnight stays is required to fulfil duties described within this document
* Attend such necessary training sessions (internal and external) as requested in order to be sufficiently equipped to perform
tasks
* Adherence to all company policies.
Your Skills and Experience:
* In-depth experience in configuring and managing Microsoft Intune is essential, preferably with Apple devices
* In-depth understanding and experience supporting Microsoft Windows Server platforms, Microsoft365 and network infrastructures
* Detailed working knowledge of Microsoft HyperV virtualisation, SQL Server, VPNs, WANs and cloud-based technologies including
Microsoft Azure
* Broad experience of acting as a Point of Contact for all service related questions
* Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills
* Experience of working as part of a geographically diverse IT function
* Able to prioritise and manage multiple workstreams including incident resolution and project work
* Excellent verbal and written communication skills
Qualifications:
* A Level qualifications or equivalent are essential.
* Microsoft certification or equivalent is desirable.
* Full UK driving licence is essential
Benefits:
* 33 Days annual leave (With option to buy more)
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Informal and Formal training opportunities with personalised online LMS platform
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
* Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
* Online Wellbeing benefits
* Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
* Holiday Discounts via Online Retail Discount
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace.
We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves
to work. As an equal opportunity’s employer, we provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required.
We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released
to you directly by our Talent Acquisition team.