Customer Relations Manager
| Posting date: | 04 September 2025 |
|---|---|
| Salary: | £21.32 to £23.89 per hour |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 04 October 2025 |
| Location: | Smethwick, West Midlands, B66 3NT |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4721378_1756985249 |
Summary
Your new company
A social housing provider serving communities across the Midlands. Its primary mission is to deliver affordable housing and foster strong, sustainable communities. The company is an inclusive and values-based company, making it a great place to work.
Your new role
Your new role as a customer relations manager will be to deliver broad and effective housing and tenancy management services across a designated area of approximately 350 properties. This includes overseeing rent and service charge collections and arrears, managing voids and lettings, handling tenancy-related issues such as nuisance and anti-social behaviour, and promoting resident engagement. This is a customer-facing, full-time position initially offered for a two-month period, with the potential for extension.
What you'll need to succeed
The successful candidate will have at least two years' experience in a social housing environment, with strong customer service skills and the ability to manage a varied workload. They should be confident in interpreting policies and legislation, possess good communication and numeracy skills, and be IT literate. A proactive and adaptable approach is essential, along with a performance-driven mindset and the ability to handle challenging conversations with residents. A relevant qualification in Customer Services or Housing is required, alongside knowledge of housing law and current issues. A full driving licence and access to a vehicle are necessary, and the role is subject to a standard DBS check.
What you'll get in return
Company benefits
Competitive rate of £23.89 ph.
2-month contract - possible extension
Start ASAP.
Full time hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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