Service Manager - Merseyside
| Posting date: | 04 September 2025 |
|---|---|
| Salary: | £36,528 per year |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Bootle, North West, L20 |
| Company: | Mencap |
| Job type: | Permanent |
| Job reference: | 57773641 |
Summary
Job Advert
We now have an exciting opportunity for a Service Manager to cover the management of some of our services and join the Liverpool team on a full time basis.
You will be part of our small friendly team based from our office in Bootle. You will be responsible for the day to day operation of the services within the areas of our Wirral services, and ensuring they meet regulatory standards.
Reporting to the Area Operations Manager, you’ll be accountable for the people management and development across the service teams. This is a key role in guaranteeing the quality of our service delivery and ensuring that we are always improving. As our lead contact in this area and you will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure.
Your working week is flexible over the 7 days week and will include working weekends.
If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.
Key Responsibilities: Quality, Leadership and Relationships
- Work with the people living in the service and the team to ensure high-quality person-centred support.
- Monitor the quality of the service, ensuring it is fully compliant.
- Be an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met.
- Liaise with the families and other stakeholders of the people living in the service.
*All roles are subject to an enhanced DBS check and suitable references
Benefits
Why join Mencap?
• 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
• Ongoing training and development opportunities to enhance your skills.
• A supportive and inclusive work environment where your contributions are valued.
Plus extra benefits, please see attached for more.
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carer’s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
- We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
- We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
We now have an exciting opportunity for a Service Manager to cover the management of some of our services and join the Liverpool team on a full time basis.
You will be part of our small friendly team based from our office in Bootle. You will be responsible for the day to day operation of the services within the areas of our Wirral services, and ensuring they meet regulatory standards.
Reporting to the Area Operations Manager, you’ll be accountable for the people management and development across the service teams. This is a key role in guaranteeing the quality of our service delivery and ensuring that we are always improving. As our lead contact in this area and you will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure.
Your working week is flexible over the 7 days week and will include working weekends.
If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.
Key Responsibilities: Quality, Leadership and Relationships
- Work with the people living in the service and the team to ensure high-quality person-centred support.
- Monitor the quality of the service, ensuring it is fully compliant.
- Be an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met.
- Liaise with the families and other stakeholders of the people living in the service.
*All roles are subject to an enhanced DBS check and suitable references
Benefits
Why join Mencap?
• 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
• Ongoing training and development opportunities to enhance your skills.
• A supportive and inclusive work environment where your contributions are valued.
Plus extra benefits, please see attached for more.
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carer’s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
- We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
- We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.