Administrative Assistant
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Pontypridd, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1596745 |
Summary
Neway are seeking an Administrative Assistant to join our client based with Rhondda Cynon Taf County Borough Council
Location: Courthouse Street (Coroners)
Contract Type: Agency Worker
Start Date: 14 September 2025
Hours: 37 per week | Monday–Friday | 08:00–16:30
Pay Rate: £12.21 PAYE | £15.95 Umbrella/Ltd
️ About the Role
We’re seeking a compassionate and highly organised Administrative Assistant to support the Coroners service at Rhondda Cynon Taf County Borough Council. This is a vital front-facing role, requiring sensitivity, professionalism, and excellent communication skills.
You’ll be the first point of contact for bereaved families, Funeral Directors, Hospitals, and other stakeholders—handling calls and emails with empathy and efficiency. Strong administrative and telephone skills are essential, as is the ability to manage sensitive information with discretion.
Key Responsibilities
Answer and field telephone calls and emails with professionalism and care
Provide accurate information and refer queries appropriately
Maintain records and support general administrative duties
Uphold high standards of customer service at all times
✅ Essential Skills & Attributes
Proven commitment to excellent customer service
Ability to listen sensitively and respond appropriately
Skilled in managing conflicting priorities and time effectively
Strong written and verbal communication skills
Confident using IT systems and handling confidential data
Location: Courthouse Street (Coroners)
Contract Type: Agency Worker
Start Date: 14 September 2025
Hours: 37 per week | Monday–Friday | 08:00–16:30
Pay Rate: £12.21 PAYE | £15.95 Umbrella/Ltd
️ About the Role
We’re seeking a compassionate and highly organised Administrative Assistant to support the Coroners service at Rhondda Cynon Taf County Borough Council. This is a vital front-facing role, requiring sensitivity, professionalism, and excellent communication skills.
You’ll be the first point of contact for bereaved families, Funeral Directors, Hospitals, and other stakeholders—handling calls and emails with empathy and efficiency. Strong administrative and telephone skills are essential, as is the ability to manage sensitive information with discretion.
Key Responsibilities
Answer and field telephone calls and emails with professionalism and care
Provide accurate information and refer queries appropriately
Maintain records and support general administrative duties
Uphold high standards of customer service at all times
✅ Essential Skills & Attributes
Proven commitment to excellent customer service
Ability to listen sensitively and respond appropriately
Skilled in managing conflicting priorities and time effectively
Strong written and verbal communication skills
Confident using IT systems and handling confidential data