Customer Service Adviser
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Tonbridge, Kent |
| Remote working: | On-site only |
| Company: | Floss Agency |
| Job type: | Permanent |
| Job reference: | LH |
Summary
This is a full time, permanent position based in Tonbridge, Kent.
The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.
Main responsibilities:
Responding to customer enquiries via phone, e-mail and video conferencing
Producing and following up quotations
Progressing priority orders
Supporting external sales and marketing activities and initiatives
General office administration
Key Skills and Experience
The successful candidate will have the following qualities and experience:-
Essential
A natural customer / commercial focus
The ability to absorb and retain technical information
A confident and professional telephone manner
Strong IT skills (MS Office)
Excellent organisational and communication skills
Good literacy and numeracy
Strong attention to detail
Hours of work are Monday to Friday.
A competitive remuneration package will be offered dependent on the applicants skills and experience.
Benefits: include a contributory pension & discretionary performance based bonus.
The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.
Main responsibilities:
Responding to customer enquiries via phone, e-mail and video conferencing
Producing and following up quotations
Progressing priority orders
Supporting external sales and marketing activities and initiatives
General office administration
Key Skills and Experience
The successful candidate will have the following qualities and experience:-
Essential
A natural customer / commercial focus
The ability to absorb and retain technical information
A confident and professional telephone manner
Strong IT skills (MS Office)
Excellent organisational and communication skills
Good literacy and numeracy
Strong attention to detail
Hours of work are Monday to Friday.
A competitive remuneration package will be offered dependent on the applicants skills and experience.
Benefits: include a contributory pension & discretionary performance based bonus.