Office Manager | South West London and St George's Mental Health NHS Trust
| Posting date: | 03 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,763 - £43,466 per annum inclusive of outer London HCAS |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Surbiton, KT5 9AL |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 7457079/294-COMM-7457079-JB |
Summary
Are you keen to progress into an office manager, leadership position? Are you passionate, able to use your initiative and motivated to lead the admin team to provide support for Talking Therapies? If so, then you could be the person we are looking for.
An exciting opportunity has become available for a Band 5 office manager position within Kingston Talking Therapies, based at Holyfield House, Surbiton. This is a full-time role for 37.5 hours per week, leading an admin team who provide admin and clerical support for the Kingston Talking Therapies Service. The candidate will need to possess a strong administrative background enabling them to support the service to a high standard, providing efficient and professional administrative support. This is a busy and varied role.
• To manage Kingston Talking Therapies Administration Staff and office tasks to ensure effective communication between staff, service users, departments and a variety of external agencies/organizations and referrers.
• To support the Kingston Talking Therapies Service Manager in pathway management of the Kingston Talking Therapies caseload.
• To work closely with and liaise with all internal teams to ensure referrals are navigated appropriately to and from the Kingston Talking Therapies Service.
• To manage all administration tasks including coordination of scheduling appointments, managing referral and discharge communications, room bookings, responding to calls, disseminating key information across administrative team, collating statistics and returns as required by the Trust, word-processing as well as developing and maintaining filing systems adhering to Data Protection and Good Information governance practices.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible
• To line-manage the Kingston Talking Therapies office administrators, which includes responsibility for interviewing, appraisal and sickness absence following disciplinary procedures if required.
• To manage all office tasks to meet operational needs and work within budget constraints.
• To establish and maintain all office management and administrative systems for Kingston Talking Therapies, including IAPTus, RiO and eProcurement system documentation.
• To be responsible for setting up landline log ins for new staff.
• To undertake duty of a designated Fire Warden of the department.
• To manage Office Administration staff ensuring the office is manned during operational hours.
• To implement and contribute to policy and service development in relation to own area of work.
• To pay particular attention to keeping abreast of policies and procedures relating to administration and Health and Safety.
• To be responsible for receiving complex and confidential information in regards to a range of matters and ensuring that this is dealt with in a professional manner.
• To manage a process of effective communication/team briefings, with staff under sphere of responsibility.
• To communicate with all disciplines in an effective manner using tact and diplomacy in often difficult situations ensuring confidentiality is maintained when appropriate. To communicate with various agencies, consultancies and staff ensuring prompt acknowledgement of referrals.
This advert closes on Sunday 14 Sep 2025