Guest Services Ambassador
| Posting date: | 03 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | LS11 8LU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 82005 |
Summary
Job Title: Guest Service AmbassadorHourly Rate Of Pay: £12.60Contract Type: PermanentType of Employment: Full TimeShift Pattern: 4 on 4 off basis, You must be fully flexible. Weekly Contractual Hours: 40Location: Shopping Centres - White Rose Shopping Centre, Leeds
The White Rose Shopping Centre is a premier shopping destination in Leeds, offering a wide range of retail, dining, and entertainment options. We pride ourselves on providing exceptional customer service and a welcoming atmosphere for all our visitors. We are seeking a friendly and enthusiastic Guest Services Ambassador to join our team. As a Guest Services Ambassador, you will be the face of the White Rose Shopping Centre, ensuring that every visitor has a positive and memorable experience.
Key Responsibilities: · Greet and assist visitors with inquiries, directions, and information about the shopping centre.
· Provide exceptional customer service and resolve any issues or concerns promptly and professionally.
· Assist with promotional events and activities within the shopping centre.
· Maintain a clean and organised guest services area.
· Collaborate with other team members, wider departments and the Management team to ensure a seamless visitor experience.
Qualifications:
· Excellent communication and interpersonal skills. Motivated and genuine enthusiasm to learn and develop
What you need to have
-Good communication skills
-Minimum of 2 years in retail or similar background
-Excellent customer service and communication skills
-The ability to solve problems
-Personal Characteristics
-A friendly and approachable demeanour.
-Ability to work in a fast-paced environment and handle multiple tasks simultaneously and work as a team
-Previous experience in customer service or hospitality is preferred.
-Flexibility to work weekends, holidays, and evenings as needed.
We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.