Client Support Specialist
| Dyddiad hysbysebu: | 03 Medi 2025 |
|---|---|
| Cyflog: | £28,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Hydref 2025 |
| Lleoliad: | Northampton, Northamptonshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Synergy Retail Support |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Client Support Specialist |
Crynodeb
We are seeking a experienced Client Support Specialist to support our business growth. Working 08.00 - 17.00 Monday to Friday. The Client Support Specialist reports into the Client Manager and Head of Client Management.
The ideal candidate will also require a willingness to meet our company values in promoting equality, diversity and inclusion and our passion to reduce our environmental impact on our community in reducing energy consumption and reducing waste management.
Essential Job Duties:
Liaise with customers to address support requests and resolve queries in a timely manner
Attend and contribute to weekly customer calls, providing updates and gathering feedback
Continuously review processes and procedures to enhance the customer experience
Manage, organise and update relevant data using the Warehouse Management System and company portal
Communicate effectively with business stakeholders to ensure deadlines and Service Level Agreements are met
Ensure company policies and procedures are followed to ensure compliance
Promote continuous improvement in your team and within the company
Have a positive outlook when dealing with challenges, change and be people focused at all times to create a working environment that is engaging
Communicate concise information to all levels
Maintain a safe, clean and tidy work environment to minimise risk
Other reasonable duties as deemed necessary from time to time.
Work towards achieving business KPI's in energy reduction, waste management and environmental impact.
Skills:
Able to lead with confidence
Strong verbal and written communicator
Passionate about customer service
Passionate about people and creating an engaging environment that supports development, and performance standards
Able to plan efficiently and can make decisions to achieve the company KPI's
Ability to work independently as well as collaboratively
Organisational skills
Ability to bring a task to closure
Attention to Detail
Personal Computing skills to include Microsoft Outlook
Ability to be flexible/multi-task based on workflow demands
Critical thinking skills
Strong analytic skills to effectively getting the best out of company WMS
Job Type: Full-time
Benefits:
Company pension
On-site parking
Staff Events
Work Location: In person
The ideal candidate will also require a willingness to meet our company values in promoting equality, diversity and inclusion and our passion to reduce our environmental impact on our community in reducing energy consumption and reducing waste management.
Essential Job Duties:
Liaise with customers to address support requests and resolve queries in a timely manner
Attend and contribute to weekly customer calls, providing updates and gathering feedback
Continuously review processes and procedures to enhance the customer experience
Manage, organise and update relevant data using the Warehouse Management System and company portal
Communicate effectively with business stakeholders to ensure deadlines and Service Level Agreements are met
Ensure company policies and procedures are followed to ensure compliance
Promote continuous improvement in your team and within the company
Have a positive outlook when dealing with challenges, change and be people focused at all times to create a working environment that is engaging
Communicate concise information to all levels
Maintain a safe, clean and tidy work environment to minimise risk
Other reasonable duties as deemed necessary from time to time.
Work towards achieving business KPI's in energy reduction, waste management and environmental impact.
Skills:
Able to lead with confidence
Strong verbal and written communicator
Passionate about customer service
Passionate about people and creating an engaging environment that supports development, and performance standards
Able to plan efficiently and can make decisions to achieve the company KPI's
Ability to work independently as well as collaboratively
Organisational skills
Ability to bring a task to closure
Attention to Detail
Personal Computing skills to include Microsoft Outlook
Ability to be flexible/multi-task based on workflow demands
Critical thinking skills
Strong analytic skills to effectively getting the best out of company WMS
Job Type: Full-time
Benefits:
Company pension
On-site parking
Staff Events
Work Location: In person