Telephone Patient Services Advisor
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 20 September 2025 |
| Location: | Daventry, NN11 4DY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2927-24-0005 |
Summary
To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities. Be a multi-skilled operative and undertake duties as required and directed by the Team Leader in connection with the delivery of patient services: Contact Centre Reception Service Tasks and emails Although the focus of the role will be to undertake activities as detailed the role will also be evolving as the balance of care shifts from hospital to general practice. Ensure a high quality service provision across the hours of operation ensuring an efficient hand-over between staff. Adhere to established procedures and agreed Key Performance Indicators to enable quality standards to maximise patient satisfaction. Support the development and implementation of technology and systems. Perform support tasks examples of which are: organise forms; photocopying; maintenance of files; undertake reminder calls. Using a range of communication and administrative methods, ensure that where possible patient enquiries and complaints are resolved at the first point of contact. Using DMPs systems and databases enter, store and/or retrieve, summarise information as requested or otherwise necessary. Ensure that every consideration is given to patients and visitors at all times. Ensure regular attendance at Practice Development and training days and team meetings even if it means attending site when not on shift. To work closely with the support services team, ensuring an effective level of service provided to patients and staff based with the practice. Perform any other duties as requested by the Team Leader.