Sales & Retention Manager
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £40,886 per year, pro rata |
| Hours: | Full time |
| Closing date: | 24 September 2025 |
| Location: | 139 London Road, Edinburgh, EH7 6AE |
| Remote working: | On-site only |
| Company: | Edinburgh Leisure |
| Job type: | Temporary |
| Job reference: |
Summary
Sales & Retention Manager
Salary: £40,886 per annum.
Full-time, 35.75 hours per week (Monday to Friday). Temporary, 12–month contract.
Location – Meadowbank Sports Centre (Hybrid)
At Edinburgh Leisure, we transform lives by inspiring our community to get active, stay active, and achieve more. We’re looking for a dynamic Sales & Retention Manager to drive our commercial success, grow our membership base, and deliver exceptional customer experiences.
What You’ll Do
As our Sales & Retention Manager, you’ll ensure financial sustainability by driving strategic sales plans, innovating revenue streams, and leading membership growth and retention efforts. Your work will directly support our mission to make physical activity accessible to all, impacting our community’s health and wellbeing.
Key Responsibilities
- Develop and implement strategic solutions to support the expansion and efficient operation, including the introduction of new membership products, services, or programmes.
- Lead acquisition campaigns, analyse trends, and implement retention strategies to grow membership and enhance customer satisfaction.
- Monitor large amounts of data and review the targets to determine customer behaviour, market trends, and competitor activity.
- Prepare monthly, quarterly, and annual sales forecasts and lead annual pricing reviews.
- Mentor and upskill front-of-house teams to deliver seamless customer experiences.
Who You Are
We're looking for a forward-thinking individual who can connect with diverse audiences and champions our vision of promoting physical activity for better health. You'll bring expertise in sales and retention to support our ambitions, helping to expand access to our facilities and programmes.
Essential Qualifications & Experience & Skills
- Degree in Business Administration, Marketing, Leisure Management, or equivalent, or substantial experience in a comparable role.
- Proven track record in sales management, ideally in leisure, health & fitness, or hospitality, with success in exceeding commercial targets.
- Significant experience in customer retention, including loyalty programmes and retention metrics analysis.
- Strong knowledge of sales techniques (B2C/B2B, lead generation, upselling/cross-selling).
- Expertise in CRM systems for tracking sales and customer interactions.
- Exceptional communication and interpersonal skills, with the ability to influence, negotiate, and present to varied audiences.
- Strong leadership, organisational, and problem-solving skills, with a focus on creativity and innovation.
- Ability to analyse complex sales, performance, and financial data to drive strategic decisions.
What We Offer
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Company pension (with employee contributions matched up to 12%)
- Flexible working hours
- Paid sick leave
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Opportunities for training, career growth and development
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Working Arrangements
This is a hybrid role with time spent between our head office in Meadowbank Sports Centre and home working. You’ll travel across Edinburgh to visit our venues, meet colleagues and partners, and attend events or training.
Closing date – Wednesday, 24th September
Assessment date – Thursday, 2nd October
-
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Registered Scottish Charity No: SC027450
Salary: £40,886 per annum.
Full-time, 35.75 hours per week (Monday to Friday). Temporary, 12–month contract.
Location – Meadowbank Sports Centre (Hybrid)
At Edinburgh Leisure, we transform lives by inspiring our community to get active, stay active, and achieve more. We’re looking for a dynamic Sales & Retention Manager to drive our commercial success, grow our membership base, and deliver exceptional customer experiences.
What You’ll Do
As our Sales & Retention Manager, you’ll ensure financial sustainability by driving strategic sales plans, innovating revenue streams, and leading membership growth and retention efforts. Your work will directly support our mission to make physical activity accessible to all, impacting our community’s health and wellbeing.
Key Responsibilities
- Develop and implement strategic solutions to support the expansion and efficient operation, including the introduction of new membership products, services, or programmes.
- Lead acquisition campaigns, analyse trends, and implement retention strategies to grow membership and enhance customer satisfaction.
- Monitor large amounts of data and review the targets to determine customer behaviour, market trends, and competitor activity.
- Prepare monthly, quarterly, and annual sales forecasts and lead annual pricing reviews.
- Mentor and upskill front-of-house teams to deliver seamless customer experiences.
Who You Are
We're looking for a forward-thinking individual who can connect with diverse audiences and champions our vision of promoting physical activity for better health. You'll bring expertise in sales and retention to support our ambitions, helping to expand access to our facilities and programmes.
Essential Qualifications & Experience & Skills
- Degree in Business Administration, Marketing, Leisure Management, or equivalent, or substantial experience in a comparable role.
- Proven track record in sales management, ideally in leisure, health & fitness, or hospitality, with success in exceeding commercial targets.
- Significant experience in customer retention, including loyalty programmes and retention metrics analysis.
- Strong knowledge of sales techniques (B2C/B2B, lead generation, upselling/cross-selling).
- Expertise in CRM systems for tracking sales and customer interactions.
- Exceptional communication and interpersonal skills, with the ability to influence, negotiate, and present to varied audiences.
- Strong leadership, organisational, and problem-solving skills, with a focus on creativity and innovation.
- Ability to analyse complex sales, performance, and financial data to drive strategic decisions.
What We Offer
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Company pension (with employee contributions matched up to 12%)
- Flexible working hours
- Paid sick leave
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Opportunities for training, career growth and development
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Working Arrangements
This is a hybrid role with time spent between our head office in Meadowbank Sports Centre and home working. You’ll travel across Edinburgh to visit our venues, meet colleagues and partners, and attend events or training.
Closing date – Wednesday, 24th September
Assessment date – Thursday, 2nd October
-
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Registered Scottish Charity No: SC027450
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.