Customer Service Administrator
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Worksop, Midlands, S80 3EG |
| Company: | Rapier Employment |
| Job type: | Contract |
| Job reference: | 57732435 |
Summary
Customer Service Administrator
Worksop
SALARY AND BENEFITS:
£12.50ph
Working Patterns:
Any 5 of 7 days, 8 hours per day with an average of 40 hours as an average working week. Between 6am and 6pm
ROLE INFORMATION:
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of customer services department
- Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
- Contacting delivery points for follow ups.
- Debriefing site transportation system accordingly to match the paperwork received.
YOU WILL POSSESS THE FOLLOWING SKILLS
- At least two years’ experience in a similar role is essential.
- Own transport is preferable or able to get to site.
- Confident manner on the phone as you will be speaking to customers.
- Work effectively as part of a team.
- Knowledge of Microsoft Packages.
- Efficient with inputting data on to systems.
- Generating accurate and timely reports.
- Well Organised and capable of managing tasks.
- Good Numerical and IT Skills.
For this role YOU will ideally be based within a 30-minute commute of Worksop.
Please apply online with your CV and if you have any queries, please contact the office on 01924 364236.
Worksop
SALARY AND BENEFITS:
£12.50ph
Working Patterns:
Any 5 of 7 days, 8 hours per day with an average of 40 hours as an average working week. Between 6am and 6pm
ROLE INFORMATION:
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of customer services department
- Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
- Contacting delivery points for follow ups.
- Debriefing site transportation system accordingly to match the paperwork received.
YOU WILL POSSESS THE FOLLOWING SKILLS
- At least two years’ experience in a similar role is essential.
- Own transport is preferable or able to get to site.
- Confident manner on the phone as you will be speaking to customers.
- Work effectively as part of a team.
- Knowledge of Microsoft Packages.
- Efficient with inputting data on to systems.
- Generating accurate and timely reports.
- Well Organised and capable of managing tasks.
- Good Numerical and IT Skills.
For this role YOU will ideally be based within a 30-minute commute of Worksop.
Please apply online with your CV and if you have any queries, please contact the office on 01924 364236.