Senior User Researcher
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £42,848 per year |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 425482/7 |
Summary
Working in a delivery-focused Agile environment, and in collaboration with members of multidisciplinary agile teams, the successful candidate will act as an advocate of user needs-based design, design thinking and service design in the development of DVSA digital services and products.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers
Your responsibilities will include, but aren’t limited to:
- Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services. This will include choosing the right variety of research approaches (such as surveys, usability interviews, card sorting etc.); including conducting research on site at different locations such as garages and test centres
- Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions;
- Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports;
- Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features;
- Advocate for user needs and conducting inclusive research in every activity;
- Collaborating with colleagues in developing clear and actionable findings, including working closely with service design colleagues to create a rich picture of user behaviour
- Contribute to the wider user research community in DVSA – such as presenting at meetups
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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