Operations Co-ordinator Bereavement Services
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £16,030.50 to £17,217.00 per year, pro rata |
| Additional salary information: | A competitive salary Generous annual leave entitlement Access to an occupational pension scheme A range of employee benefits including; public transport and gym memberships discount |
| Hours: | Part time |
| Closing date: | 14 September 2025 |
| Location: | Normanton Depot, Altofts Road, Normanton, Wakefield, WF6 2XA |
| Remote working: | On-site only |
| Company: | Wakefield Council |
| Job type: | Permanent |
| Job reference: | 243697 |
Summary
We are seeking one part time 18.5 hours per week Operations Co-ordinator position to enhance the quality and effectiveness of the Council's Bereavement Services.
What will be expected from me?
You will be experienced in working within a busy office environment as part of a team
To be able to communicate fully with, and maintain good customer relationships, with staff, Members, community representatives and external customers
What I might be doing?
Support and supervise the Bereavement Services support staff (5 full time posts)
Dealing with requests and complaints, taking action to resolve complaints and liaising with families and funeral directors
Developing and implementing procedures to ensure continuous improvement
Ensuring all paperwork related to burials and cremations are received and authorised before the funeral takes place
Essential requirements:
NVQ level 3 or 4 Business administration or equivalent
Current full driving licence with a maximum of 6 penalty points
IOSH managing safety
Understanding of Bereavement Services and co-ordinating front line administrative staff
Understanding of all the relevant legislation relevant to the field of work
Knowledge and understanding of Councils financial management policies and procedures
What can I expect?
There is one part time post of 18.5 hours per week.
Support and ongoing training.
Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
The Local Government Pension Scheme (LGPS)
Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
For further enquiries please contact Rachel Greenwood, Bereavement Operations Manager on 01924 307446 or for further information and guidance, or to apply online please visit: www.wakefield.gov.uk
What will be expected from me?
You will be experienced in working within a busy office environment as part of a team
To be able to communicate fully with, and maintain good customer relationships, with staff, Members, community representatives and external customers
What I might be doing?
Support and supervise the Bereavement Services support staff (5 full time posts)
Dealing with requests and complaints, taking action to resolve complaints and liaising with families and funeral directors
Developing and implementing procedures to ensure continuous improvement
Ensuring all paperwork related to burials and cremations are received and authorised before the funeral takes place
Essential requirements:
NVQ level 3 or 4 Business administration or equivalent
Current full driving licence with a maximum of 6 penalty points
IOSH managing safety
Understanding of Bereavement Services and co-ordinating front line administrative staff
Understanding of all the relevant legislation relevant to the field of work
Knowledge and understanding of Councils financial management policies and procedures
What can I expect?
There is one part time post of 18.5 hours per week.
Support and ongoing training.
Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
The Local Government Pension Scheme (LGPS)
Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
For further enquiries please contact Rachel Greenwood, Bereavement Operations Manager on 01924 307446 or for further information and guidance, or to apply online please visit: www.wakefield.gov.uk