Customer Services Assistant
| Posting date: | 02 September 2025 |
|---|---|
| Salary: | £25,249 to £26,707 per year, pro rata |
| Hours: | Part time |
| Closing date: | 16 September 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3195725KX |
Summary
Do you have retail or hospitality experience? Like working in a team in a customer focussed role? If so we are interested in hearing from you.
We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate, you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.
Salary is between £24,900 to £26,338 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.
This position is being offered on a part-time (19.5 hours per week), permanent basis.
The following shift pattern is available:
Friday – Sunday 13.45-20.15
Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to attending interview.
If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Charlotte White, Customer Services Manager (C.J.White@soton.ac.uk).
If a sufficient number of applications are received, this vacancy may close earlier than the date specified at the top of this advert. Therefore, if interested in applying for this vacancy we recommend you submit your completed application form as soon as possible.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate, you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.
Salary is between £24,900 to £26,338 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.
This position is being offered on a part-time (19.5 hours per week), permanent basis.
The following shift pattern is available:
Friday – Sunday 13.45-20.15
Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to attending interview.
If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Charlotte White, Customer Services Manager (C.J.White@soton.ac.uk).
If a sufficient number of applications are received, this vacancy may close earlier than the date specified at the top of this advert. Therefore, if interested in applying for this vacancy we recommend you submit your completed application form as soon as possible.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.