Service Management Practitioner
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £47,810.00 to £54,710.00 per year |
| Additional salary information: | £47810.00 - £54710.00 a year |
| Hours: | Full time |
| Closing date: | 15 September 2025 |
| Location: | Leicester, LE3 8RA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | I9880-25-0078 |
Summary
To deliver an effective and competent level of Service Management for multiple systems and applications and consistently deliver a user focused service which promotes excellent customer service and effective working relationships. The post holder will work with a team consisting of Helpdesk Assistants, Team Leaders and Service Management Analysts. This will include line management, dealing with difficult situations, organising workloads and effectively managing escalations. The Service Management Practitioner will support the Service Manager and Head of Service in delivering efficient user support, ensuring that the teams workstream is planned and managed effectively, accurately and in a timely manner. The Service Management Practitioner is responsible for ensuring effective and efficient delivery of services, representing the team to other stakeholders, and helping to ensure that the services are delivered effectively, efficiently and in alignment with the SLA whilst constantly developing and improving the service. The post holder will monitor operations to ensure KPIs and SLAs are adhered to. The main responsibilities will also include problem, change, incident, service request management, jeopardy processes, active management of major incidents (creating major incident reports, liaising with the Service Desk, chairing calls with relevant stakeholders to reach quick resolution, conducting post incident reviews).