Service Coordinator
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Pension |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Wymondham, Norfolk |
| Remote working: | On-site only |
| Company: | Snelling Business Systems |
| Job type: | Permanent |
| Job reference: |
Summary
Job Title: Service Coordinator
Department/Location: Snelling Business Systems – Wymondham, NR18 9SB
Hours of work: 8am - 5pm Monday - Friday
Salary Range: TBC depending on experience. pension plan.
Summary of Position:
The Service Coordinator will be the first point of contact for our customer base, responding to requests for support and providing excellent service levels.
The role includes the following key tasks:
- Responding to requests for support (via email, phone and tickets)
- Administrative service tasks including logging updating and managing service calls and tickets
- Arranging reactive service calls to customer sites
- Ensuring service response and resolution times are met
- Following up with service engineers for comprehensive Field Service Reports
- Feeding back to customers following reactive and scheduled service works
- Managing return of faulty parts and processing for repair
- Quoting for out of warranty support and parts repair
- Liaising with service engineers for technical support
- Scheduling and arranging preventative maintenance, and managing a scheduled works calendar arranging labor to meet requirements
- Identifying, tracking and raising service escalations to the Service Manager
- Producing customer specific Service reports and metric intelligence on a periodic basis
- Suggesting any operational improvements or changes to the Service Manager
The successful candidate will have excellent communication skills, a pro-active approach and will work with a degree of urgency to deliver the best possible service levels.
We are looking for someone to own the role, being accountable and responsible for the daily mechanics of Service Delivery, and to help us in our ambitions to develop an industry-leading Service team.
Personal Specification
Qualifications & Training
• At least 5 GCSE including Maths & English
• Excellent command of English grammar and spelling
Experience
• Minimum 2 years in a similar service desk role
• Experience working with customers directly
Qualities and Attitude
• Excellent communication skills
• Self-motivated and driven
• Empathetic with customers and a desire to resolve issues in a timely manner
• Ability to work under pressure and to deadlines.
• Ability to work effectively without direct supervision.
• Understanding of data and reports
• Must have own transport – be able to reliably attend Snelling offices.
• Pro-active and driven.
• A desire to learn and progress
• Keen interest in technology
System Knowledge
• Competent with Microsoft office including Outlook, PowerPoint, Word, Excel
• Familiarity with customer service management systems or ticketing portals
• Experience working with SAP
• Experience with Freshdesk Customer Management System
Department/Location: Snelling Business Systems – Wymondham, NR18 9SB
Hours of work: 8am - 5pm Monday - Friday
Salary Range: TBC depending on experience. pension plan.
Summary of Position:
The Service Coordinator will be the first point of contact for our customer base, responding to requests for support and providing excellent service levels.
The role includes the following key tasks:
- Responding to requests for support (via email, phone and tickets)
- Administrative service tasks including logging updating and managing service calls and tickets
- Arranging reactive service calls to customer sites
- Ensuring service response and resolution times are met
- Following up with service engineers for comprehensive Field Service Reports
- Feeding back to customers following reactive and scheduled service works
- Managing return of faulty parts and processing for repair
- Quoting for out of warranty support and parts repair
- Liaising with service engineers for technical support
- Scheduling and arranging preventative maintenance, and managing a scheduled works calendar arranging labor to meet requirements
- Identifying, tracking and raising service escalations to the Service Manager
- Producing customer specific Service reports and metric intelligence on a periodic basis
- Suggesting any operational improvements or changes to the Service Manager
The successful candidate will have excellent communication skills, a pro-active approach and will work with a degree of urgency to deliver the best possible service levels.
We are looking for someone to own the role, being accountable and responsible for the daily mechanics of Service Delivery, and to help us in our ambitions to develop an industry-leading Service team.
Personal Specification
Qualifications & Training
• At least 5 GCSE including Maths & English
• Excellent command of English grammar and spelling
Experience
• Minimum 2 years in a similar service desk role
• Experience working with customers directly
Qualities and Attitude
• Excellent communication skills
• Self-motivated and driven
• Empathetic with customers and a desire to resolve issues in a timely manner
• Ability to work under pressure and to deadlines.
• Ability to work effectively without direct supervision.
• Understanding of data and reports
• Must have own transport – be able to reliably attend Snelling offices.
• Pro-active and driven.
• A desire to learn and progress
• Keen interest in technology
System Knowledge
• Competent with Microsoft office including Outlook, PowerPoint, Word, Excel
• Familiarity with customer service management systems or ticketing portals
• Experience working with SAP
• Experience with Freshdesk Customer Management System