Housing & Neighbourhood Services Officer
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £20,397.06 per year, pro rata |
| Hours: | Part time |
| Closing date: | 15 September 2025 |
| Location: | Aberdeen, Aberdeenshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | ARK Housing Association |
| Job type: | Temporary |
| Job reference: | Part-time |
Summary
Housing & Neighbourhood Services Officer
Work Location: Hybrid, Office Location to be Agreed
Hours: 18.5 hours per week
Salary: £20,397.06
We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a temporary 6 months fixed-term contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our North area neighbourhoods - covering Aberdeenshire, Aberdeen and Moray.
You will be responsible for delivering a range of housing and neighbourhood services including:
The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Arks voids contractor to ensure properties meet Arks lettable standard and re-let within target times.
Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, terminating tenancies, dealing with suspected abandonments anti-social behaviour and neighbour disputes, income management, all in accordance with our policies and timescales.
Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
Tenant Participation and engagement.
Overseeing property repairs.
The Housing & Neighbourhood Services Officer reports directly to the Neighbourhood & Partnership Manager in Aberdeen.
If you have:
A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
Knowledge of the Regulatory Framework in which Ark operates.
Experience of using Housing IT software.
Access to a car and driving license.
We would love to hear from you. Apply now using the online application form
Please note that a Full Driving Licence and access to a vehicle is an essential requirement for this role.
Why Ark?
Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.
Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.
Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.
Please apply using the online application form. If you have any questions of require a paper application form, please contact the HR Team on 0131 447 9027 or at HRTeam@arkha.org.uk
CVs will not be accepted
Applications close at 12 noon on Monday 15th September 2025.
Interviews will be held in person in Aberdeen.
Scottish Charity No. SCO15694
Work Location: Hybrid, Office Location to be Agreed
Hours: 18.5 hours per week
Salary: £20,397.06
We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a temporary 6 months fixed-term contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our North area neighbourhoods - covering Aberdeenshire, Aberdeen and Moray.
You will be responsible for delivering a range of housing and neighbourhood services including:
The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Arks voids contractor to ensure properties meet Arks lettable standard and re-let within target times.
Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, terminating tenancies, dealing with suspected abandonments anti-social behaviour and neighbour disputes, income management, all in accordance with our policies and timescales.
Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
Tenant Participation and engagement.
Overseeing property repairs.
The Housing & Neighbourhood Services Officer reports directly to the Neighbourhood & Partnership Manager in Aberdeen.
If you have:
A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
Knowledge of the Regulatory Framework in which Ark operates.
Experience of using Housing IT software.
Access to a car and driving license.
We would love to hear from you. Apply now using the online application form
Please note that a Full Driving Licence and access to a vehicle is an essential requirement for this role.
Why Ark?
Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.
Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.
Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.
Please apply using the online application form. If you have any questions of require a paper application form, please contact the HR Team on 0131 447 9027 or at HRTeam@arkha.org.uk
CVs will not be accepted
Applications close at 12 noon on Monday 15th September 2025.
Interviews will be held in person in Aberdeen.
Scottish Charity No. SCO15694
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.