Learning Disability Caseworker
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £32,956 per year |
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | London Arena, London, E1 6LP |
| Company: | Mencap |
| Job type: | Contract |
| Job reference: | 57717855 |
Summary
Do you have experience in giving accessible advice on complex cases? Are you skilled at presenting advice content online, using Drupal? Are you organised and can manage a varied advice caseload? Yes? we may have the role for you!
Mencap are recruiting for a Learning Disability Caseworker (LDC) to give end to end advice casework on welfare benefits, housing, health, and community care, to people with a learning disability, their families, carers, and professionals working with them. Some of this advice will be live caseload, and some will be created, reviewed and added to the Mencap website by you. You will be responsible for keeping your advice casework records and the Information and Advice Hub content up to date and accurate.
The Learning Disability Caseworker role can be based anywhere in England, with travel to events and casework venues and occasionally to our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until September 2027.
We are an equitable, diverse, and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
Mencap is committed to providing excellent quality information and advice casework, enabling people with a learning disability and their families to access critical services and support. The casework service is outcomes focused, and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families.
Do you have the key skills for a Learning Disability Caseworker?
- Level 3 qualification in giving advice or an equivalent relevant qualification in a specific advice area
- Strong communicator with analytical skills
- Experience of working in an outcomes and impact focused advice service
- Experience of working with a CRM system and keeping clear advice records
- Excellent I.T skills including Drupal and the use of Microsoft Office tools
- Ability to spot high risk cases and put in safeguarding alerts
- Well-developed listening and diagnostic skills
- In depth knowledge of social care and the welfare benefits system
- The ability to communicate clearly in another language is desirable, but not essential
This is not an exhaustive list of the role, please read the job description for full details of the skills and experience required.
If this sounds like the role for you, please apply now with an up-to-date CV outlining your relevant skills and experience. This vacancy will close on Sunday 14th September and interviews will take place shortly afterwards, on Microsoft Teams.
If you need any more information, then please do call our recruitment team on 01733 873765.
JOB ID: 34424
This role is funded by the National Lottery.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include
people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Mencap are recruiting for a Learning Disability Caseworker (LDC) to give end to end advice casework on welfare benefits, housing, health, and community care, to people with a learning disability, their families, carers, and professionals working with them. Some of this advice will be live caseload, and some will be created, reviewed and added to the Mencap website by you. You will be responsible for keeping your advice casework records and the Information and Advice Hub content up to date and accurate.
The Learning Disability Caseworker role can be based anywhere in England, with travel to events and casework venues and occasionally to our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until September 2027.
We are an equitable, diverse, and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
Mencap is committed to providing excellent quality information and advice casework, enabling people with a learning disability and their families to access critical services and support. The casework service is outcomes focused, and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families.
Do you have the key skills for a Learning Disability Caseworker?
- Level 3 qualification in giving advice or an equivalent relevant qualification in a specific advice area
- Strong communicator with analytical skills
- Experience of working in an outcomes and impact focused advice service
- Experience of working with a CRM system and keeping clear advice records
- Excellent I.T skills including Drupal and the use of Microsoft Office tools
- Ability to spot high risk cases and put in safeguarding alerts
- Well-developed listening and diagnostic skills
- In depth knowledge of social care and the welfare benefits system
- The ability to communicate clearly in another language is desirable, but not essential
This is not an exhaustive list of the role, please read the job description for full details of the skills and experience required.
If this sounds like the role for you, please apply now with an up-to-date CV outlining your relevant skills and experience. This vacancy will close on Sunday 14th September and interviews will take place shortly afterwards, on Microsoft Teams.
If you need any more information, then please do call our recruitment team on 01733 873765.
JOB ID: 34424
This role is funded by the National Lottery.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include
people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.