GP Practice Administrator/Typist
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Additional salary information: | £12.50 an hour |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Swindon, SN25 4XF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3520-25-0008 |
Summary
To provide high-quality administrative and clerical support to the GPs and wider practice team, with a specific focus on referral management, document preparation, patient queries, and liaison with secondary care services.Key Duties and Responsibilities: Manage all types of GP referrals (routine, urgent, and fast-track) via the e-Referral Service (ERS) formerly known as Choose and Book (C&B) ensuring referrals are accurate, timely, and categorised correctly. Create, format, and finalise various medical reports based on GP-written tasks. While these are not dictated in the traditional sense, the information is provided in draft form and must be transcribed onto professional, headed templates and formatted appropriately. Handle referral rejections from ERS, resolve issues and reprocess when needed. Communicate with hospital secretaries and booking clerks to chase appointments, clarify referrals, and resolve external queries. Deal with patient queries related to referrals with empathy and professionalism. Manage Electronic Data Interchange (EDI) tasks, including registering new patients, processing departing patients, and maintaining data quality within the clinical system. Participate in team meetings, administrative updates, and support wider practice admin when required. Systems Used (Training Provided if Needed): NHS e-Referral Service (ERS) TPP SystmOne Microsoft Office (particularly Word and Outlook)