Telephone Triage Nurse - Clinical Hub
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £40,558.00 per year |
| Additional salary information: | £40558.00 a year |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Blackburn, BB1 2EG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0370-25-0003 |
Summary
JOB SUMMARY Job Responsibilities: To provide a comprehensive telephone triage service, for patients providing appropriate information, advice or referrals, as per the agreed protocols. Assess patient needs, prioritising calls where needed, providing advice or referring to a Clinician where appropriate. Ensure contemporaneous record keeping, To communicate effectively and skilfully with the use of observational and active listening skills and dialogue to ensure that comprehensive patient histories are recorded. To be accountable for autonomous clinical decision making whilst managing unpredictable workload. To provide evidence based healthcare advice, maximising opportunities for health education/health promotion. To organise the prioritisation and flow of patients. Highlighting and recording significant events, where needed. Responsible for highlighting safeguarding risks, identified in the triage process and initiating adult and child protection policies in line with practice policy. To provide clinical navigation, and advice to appropriate clinicians To reassure the rapid and effective transmission of patient data between all relevant parties To deal effectively with safeguarding issues if they arise in line with policy. Promote evidence-based practice Establish and maintain strong collaborative arrangements with other health care professionals Participate in admission avoidance activities CORE DUTIES & RESPONSIBILITIES This list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically, with consultation and agreement by the postholder. Evaluate and prioritise patient symptoms and provide general advice and reassurance in line with the Government Standards for Better Health and up to date clinical research guidelines. To ensure that triage is a continuous process and all categories checked on a regular basis, to ensure that the priority remains correct. To refer to professional texts and training references on line and through the ADASTRA system, when implementing triage.To maintain clear, concise and accurate documentation within the systems provided. To ensure that any necessary arrangements for follow up care of the patient are completed prior to the end of the shift.To maintain effective communication/referral links with multidisciplinary teams to the benefit of the service users. To promote high standards of patient care by the application of a systematic triage approach and undertake comprehensive holistic assessments of person centred care needs. To maintain the confidentiality of matters relating to patients and patient care in accordance with the NMC guidelines. To communicate complex and sensitive information concerning the patients medical condition effectively with patients/carers, recognising that sometimes there are barriers to understanding. To foster good public relations by ensuring courtesy and discretion when dealing with patients and their relatives and other professionals. To support and advise patients on the promotion of health, prevention of ill-health and the self management of their health within their limitations. To recognise situations that may be detrimental to health and well-being of the individual and act on the findings. To ensure that care given is supported by best available evidence and local policies and procedures. To uphold the confidentiality of all records/information held by ELMS. This duty lasts indefinitely and will continue after you leave ELMS employment. All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the 1998 Data Protection Act and should be managed in accordance with this legislation. Developmental Tasks To liaise with and learn from the different professional groups and agencies within the primary care setting. To assist in the development and induction of new staff. To attend any required mandatory training. To participate in annual appraisal and personal development planning. To participate in clinical supervision in line with ELMS policy. To take every available opportunity to secure professional self development which will benefit patient care, the CCG and nursing services as a whole. To keep up to date with professional issues and current research by reading relevant literature, attending study days, workshops, and accredited courses and taking responsibility for professional self development.