IT Systems Support Engineer
| Posting date: | 29 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | Mottram St Andrew, SK10 4QT |
| Company: | Champneys |
| Job type: | Permanent |
| Job reference: | 1371985930 |
Summary
IT Systems Support Engineer
Champneys Head Office
Contract: Full TimeSalary: Dependent on experience
Based at Mottram Hall
Role Overview
We are seeking a customer-focused Internal IT Support Engineer to support our hotel, spa, and resort operations. The role involves providing day-to-day IT support to staff across multiple departments, ensuring business-critical systems remain reliable and secure. You will be responsible for supporting front-of-house, back-office, and guest-facing technologies, including property management systems, POS, Wi-Fi, and conferencing facilities. This role requires excellent technical skills, strong communication, and the ability to deliver high-quality IT service in a fast-paced hospitality environment. Travel between resorts and hotel sites will be required as part of this role.
Key Responsibilities
• Act as the first point of contact for IT support requests from hotel, spa, and resort staff.
• Act as the primary point of contact for IT issues, escalating complex cases to senior engineers or third-party vendors when required.
• Provide 1st and 2nd line support for desktops, laptops, printers, and mobile devices.
• Support property management & point-of-sale (POS) systems
• Maintain user accounts and access permissions in Active Directory and Microsoft 365.
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot and escalate networking issues (Wi-Fi, VPN, DHCP, DNS, firewalls).
• Ensure security compliance, patching, and monitoring of IT systems.
• Keep asset registers, documentation, and support procedures up to date.
• Assist with IT projects such as system upgrades, migrations, and rollouts of new technologies.
• Provide training and guidance to staff on using IT systems effectively.
Key Skills & Experience
• Experience in an IT support role (1st/2nd line) ideally within a hospitality, retail, or similar fast-paced environment.
• Strong understanding of Microsoft 365, Active Directory, and Windows environments.
• Basic networking knowledge (switching, Wi-Fi, VPNs, DHCP/DNS).
• Experience with Wi-Fi troubleshooting.
• Strong communication and interpersonal skills, with a customer service mindset including the ability to simplify and explain new technologies
• Ability to prioritise and manage multiple support requests.
• Flexible approach to working hours (occasional evening/weekend support if required).
• Full UK driving licence and willingness to travel between sites.
Desirable Skills
• Knowledge of virtualization (VMware/Hyper-V).
• Exposure to Azure AD, Intune, and mobile device management.
• Strong interest or experience in AI-powered tools and automation.
• Ability to explain emerging technologies
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
#LI-GT