Technical Support Officer - Software Development
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £39,813 to £42,897 per year |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Normanton, West Yorkshire |
| Remote working: | On-site only |
| Company: | West Yorkshire Police |
| Job type: | Permanent |
| Job reference: |
Summary
Technical Support Officer – Software Development
1 x Full-time Permanent Post ( Agile Working subject to approval )
VIPER Bureau - Normanton
37 hours per week
£39,813.00 to £42,897.00 per annum
West Yorkshire Police’s National VIPER Bureau is seeking an additional Technical Support Officers to provide 2nd line support for its national service. VIPER delivers video Identification Parades to half of the UK’s Police Forces in over 100 VIPER locations across the UK.
This role would suit someone with recent training or experience in software development who still enjoys hands-on in a practical working environment. On-going development in this area would be encouraged and supported for someone with the right initial skills.
You will provide 24/7 ( flexi-time office hours plus standby ) remote and on-site technical support and maintenance. As well as the servers and software that deliver that service. You will be the go-to for technical problems, delivering timely, high-quality service within agreed SLAs to VIPER’s Subscribers and staff. You will provide technical input to the ongoing development and design of the Service; it’s use of technology and how it is delivered.
Purpose of Role:
To provide specialist support and technical assistance to the National VIPER® Bureau Systems and IT infrastructure to ensure its integrity and availability. Participate in improvement initiatives, comply with information management legislation and the VIPER® SLA.
Key skills / experience required:
• A recognised formal qualification in Computer Studies OR equivalent OR relevant experience.
• Knowledge of Microsoft Server and Client operating systems, their deployment and ongoing management.
• Knowledge and experience in developing .Net and web technologies in a Windows desktop/server environment or similar.
• Knowledge of Network communication infrastructure, deployment, operations, and management.
• Knowledge of the design, deployment, operations and management of databases, web services and other IT systems.
• Ability to resolve and diagnose IT issues in an effective and logical manner.
• A full current driving license.
The Benefits:
• Starting salary of £39,813 rising to £42,897 per annum plus standby allowance.
• A modern office building, close to good road/public transport networks and free on-site parking
• Generous annual leave allowance of 29 days per year, rising to 34 days after 5 years, plus statutory Bank Holidays
• Generous pension scheme
• Employee assistance service – accessible 24/7, providing counselling and financial advice for you and your immediate relatives
• Cycle to work scheme
• Blue Light discount card
Please attach your CV and Cover Letter below, to qualify you MUST redact all personal information;
Name
Age
Sex
Address
Email Address.
The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile.
This vacancy will close 14th September at 23:55 hours.
1 x Full-time Permanent Post ( Agile Working subject to approval )
VIPER Bureau - Normanton
37 hours per week
£39,813.00 to £42,897.00 per annum
West Yorkshire Police’s National VIPER Bureau is seeking an additional Technical Support Officers to provide 2nd line support for its national service. VIPER delivers video Identification Parades to half of the UK’s Police Forces in over 100 VIPER locations across the UK.
This role would suit someone with recent training or experience in software development who still enjoys hands-on in a practical working environment. On-going development in this area would be encouraged and supported for someone with the right initial skills.
You will provide 24/7 ( flexi-time office hours plus standby ) remote and on-site technical support and maintenance. As well as the servers and software that deliver that service. You will be the go-to for technical problems, delivering timely, high-quality service within agreed SLAs to VIPER’s Subscribers and staff. You will provide technical input to the ongoing development and design of the Service; it’s use of technology and how it is delivered.
Purpose of Role:
To provide specialist support and technical assistance to the National VIPER® Bureau Systems and IT infrastructure to ensure its integrity and availability. Participate in improvement initiatives, comply with information management legislation and the VIPER® SLA.
Key skills / experience required:
• A recognised formal qualification in Computer Studies OR equivalent OR relevant experience.
• Knowledge of Microsoft Server and Client operating systems, their deployment and ongoing management.
• Knowledge and experience in developing .Net and web technologies in a Windows desktop/server environment or similar.
• Knowledge of Network communication infrastructure, deployment, operations, and management.
• Knowledge of the design, deployment, operations and management of databases, web services and other IT systems.
• Ability to resolve and diagnose IT issues in an effective and logical manner.
• A full current driving license.
The Benefits:
• Starting salary of £39,813 rising to £42,897 per annum plus standby allowance.
• A modern office building, close to good road/public transport networks and free on-site parking
• Generous annual leave allowance of 29 days per year, rising to 34 days after 5 years, plus statutory Bank Holidays
• Generous pension scheme
• Employee assistance service – accessible 24/7, providing counselling and financial advice for you and your immediate relatives
• Cycle to work scheme
• Blue Light discount card
Please attach your CV and Cover Letter below, to qualify you MUST redact all personal information;
Name
Age
Sex
Address
Email Address.
The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile.
This vacancy will close 14th September at 23:55 hours.
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