ICT Support Analyst
| Posting date: | 29 August 2025 |
|---|---|
| Salary: | £29,014.58 to £35,599.55 per year |
| Hours: | Full time |
| Closing date: | 11 September 2025 |
| Location: | Colchester, Essex |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Colchester City Council |
| Job type: | Permanent |
| Job reference: | COLREQ01521 |
Summary
Contract Type: Permanent
Working Hours: 37 hours per week
Location: Civic Offices and homeworking. A minimum of one working day in the office for onsite tasks is required once internal training is complete.
Interview date to be confirmed
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority who provides a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking an ICT Support Analyst who can act as a first point of contact to internal customers for the ICT service.
Duties of the role
You will be an essential member of the ICT Service Desk team, supporting the organisation through a variety of channels, offering professional guidance and advice to meet customer needs.
You should aim to educate and improve digital skills across the organisation whenever appropriate and escalate issues to the relevant internal specialists, when necessary, whilst ensuring that your end customer remains updated.
Qualifications and skills required
To be successful in this role, you will be educated to degree level or relevant ICT qualification or have appropriate experience in information technology. A strong knowledge of current ICT technologies and their architecture with experience of Service Desk applications would be advantageous.
Good customer service skills and the ability to manage your time to complete assigned support and project tasks are essential to this role. Understanding of cyber security and data protection principles would be beneficial.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
- Flexible working
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Keith Gibson, ICT Support Team Leader on 01206 282370
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
Working Hours: 37 hours per week
Location: Civic Offices and homeworking. A minimum of one working day in the office for onsite tasks is required once internal training is complete.
Interview date to be confirmed
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority who provides a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking an ICT Support Analyst who can act as a first point of contact to internal customers for the ICT service.
Duties of the role
You will be an essential member of the ICT Service Desk team, supporting the organisation through a variety of channels, offering professional guidance and advice to meet customer needs.
You should aim to educate and improve digital skills across the organisation whenever appropriate and escalate issues to the relevant internal specialists, when necessary, whilst ensuring that your end customer remains updated.
Qualifications and skills required
To be successful in this role, you will be educated to degree level or relevant ICT qualification or have appropriate experience in information technology. A strong knowledge of current ICT technologies and their architecture with experience of Service Desk applications would be advantageous.
Good customer service skills and the ability to manage your time to complete assigned support and project tasks are essential to this role. Understanding of cyber security and data protection principles would be beneficial.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
- Flexible working
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Keith Gibson, ICT Support Team Leader on 01206 282370
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.